Primary Care Customer Representative Bern, Thun and Upper Valais

What you’ll bring 

You will bring a sales track record and the ability to build credible, lasting relationships with healthcare professionals. 

• At least 2–3 years of direct sales experience, ideally in pharmaceutical, healthcare or related FMCG sectors. 

• Fluent German, plus working knowledge of English and French. 

• A customer-centric, high-performing approach: you focus on what matters, take ownership and make things happen. 

• Confidence in building ethical, professional relationships with healthcare professionals and working within legal requirements and internal guidelines. 

• Comfort using customer relationship management tools to track interactions and analyse market trends. 

• Residence within the assigned territory, which is required for this role. 

Useful, but not essential: 

• Paramedical, medical or scientific education, or a related field. 

• Existing relationships in primary care, especially in cardiometabolic diseases such as diabetes and obesity. 

• SHQA certificate. 

• Sales or customer-facing experience from other sectors. 

What you’ll do 

You will own your territory and make it grow, working with GPs and other primary care professionals through face-to-face visits and remote detailing. 

• Execute targeted sales strategies and a detailed territory business plan that meets and exceeds your sales goals, in line with company objectives and brand strategies. 

• Build and strengthen relationships with general practitioners and other healthcare providers in primary care. 

• Educate healthcare professionals on product benefits and drive awareness of cardiometabolic disease. 

• Identify and develop underused and new potential sales channels, adapting your approach as the territory changes. 

• Use customer relationship management tools to manage customer information and turn market trends into sharper sales tactics. 

• Share market insights, competitive analysis and sales achievements with the national team so that everyone benefits from what you learn. 

Who you’ll work with 

You will join the Sales team in Switzerland, part of International Operations, where colleagues work across markets to serve people around the world and help improve health at scale. You will report to the Sr. Field Sales Manager PCR and work as an individual contributor, covering Bern and surroundings and Upper Valais in the German-speaking part of Switzerland. 

You will collaborate closely with Field Sales Managers, Specialist Care Representatives and Medical Science Liaisons, and with colleagues in Marketing, Medical, Market Access and E-Reps. Outside Novo, your main contacts are general practitioners (GPs), Gynecologists and medical practice assistants and coordinators (MPAs, MPKs). Clear priorities and open sharing of insight help the team reach customers faster and serve them better.