IT Infrastructure Analyst

Facility:  Information Technology & Telecom

West Lebanon, NH, US

About the Department     

Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications. It’s not your average production site – it’s a tight-knit, supportive community working together to contribute to a better tomorrow for our patients. Ethics and quality are held in the highest regard, and a patient-focused mindset guides everything we do. We’re looking for individuals who are self-starters with a strong work ethic to join our team. At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential?


The Position

This position performs design, installation, configuration, administration, and maintenance of network, security systems, servers, desktops, VoIP phones, AV systems and server rooms, including the Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations and direction, and coordinate technical projects, related to IT network and infrastructure systems and / or specialized manufacturing systems.


Essential Functions

  • IT Infrastructure Manager, covering GxP and non-GXP systems
    • Drive and maintain IT Operations Service delivery and Incident Management at Site, being recognized as the single point of contact (SPOC), for overall administration, operation and maintenance of technological platform at Site
    • Perform regular maintenance of IT infrastructure components facilitating communication and coordination of activities among stakeholders locally and cross organization, including close interaction with other local SMEs in IT/OT, System Managers, and IT QA
    • Maintain IT services and operations according to service level agreements and contracts, performing regular evaluation (at minimal annually), providing information, feedback and insight on opportunities to ensure alignment with the business needs
    • Acts as IT Operations advocate, coordinating daily activities with the IT Manager (IT Infrastructure Owner) and team members
    • Assists the IT Operations Partner in developing strategic direction for company’s IT assets, monitor advancements in the industry, and recommend and implement new and cost effective technologies that meet the business needs
    • Monitor day-to-day infrastructure services availability and performance taking appropriate actions to support the business processes performance
    • Work in partnership with IT Security and other SMEs in IT/OT to implement and maintain appropriate controls and technologies to ensure business continuity
    • Train other staff and stakeholders, as needed
  • IT Support Tier 2 and 3, including projects support
    • Documents, tracks and monitors the IT service delivery and incidents to ensure a timely resolution (including incident escalation and follow-up beyond the organization, Tier 4)
    • Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions for IT Infrastructure in service operation or during projects (including but not limited to: server’s hardware and software, printers, telephony, network services on LAN and WAN)
    • Design, Support, troubleshoot, and maintain network communications (data and voice) across facility
    • Design, Administer and maintain Active Directory, Windows, Linux, VMware, and other servers and infrastructure platform for site systems
    • Coordinate efforts as work package owner on IT Infrastructure related projects and lead internal and external team working as part of the project
    • Provide Tier 1 hands on support, as needed (end user/desktop support, including Service delivery and Incident response)
  • IT Infrastructure SME for Quality assurance / GMP and Validation
    • Maintain qualified state of GxP IT Infrastructure platform at Site, providing input, review, and hands-on in relevant documentation and test execution
    • Drive and Maintain overall IT infrastructure configuration management and execute periodic review (at minimal annually)
    • Support on Inspection Readiness in IT
  • Make strategies/plans visible to demonstrate his progress
  • Exercise and use problem spotting and solving tools to define the right thing to do
  • Listen to others ideas and help them maturing for the business and put them into words, scenarios, and visible strategies
  • Inform relevant stakeholders about risks and how to handle/mitigate them, taking the “risk based approach”
  • Perform all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes
  • Incorporate the Novo Nordisk Way and 10 Essentials in all activities and interactions with others
  • Other duties outlined by the IT Manager (Infrastructure Owner)


Physical Requirements

This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, inside and outside conditions including temperature changes; atmospheric conditions including: odors, fumes, and dust. Local and International Travel: 0-5%



  • Education and Experience
    • Bachelor’s degree or equivalent and five (5) plus years related experience, MS/MBA and two (2) plus years, or eight (8) plus years (equivalent) years of experience in the information technology field
    • Experience (2-5 years) on Network Administration based on CISCO Technologies
    • Experience (2-5 years) on Virtual Infrastructure Administration based on VMWare Technologies
    • Experience with Veeam Backup Solution, preferred
    • Experience with SolarWinds, preferred
    • Industry certifications in a technical discipline, preferred
  • Skills & Abilities
    • A strong understanding and demonstrated ability to manage local/wide area networks and server administration is required
    • Understanding and demonstrated ability with virtualization technologies and platforms
    • Practical experience in developing and administering networks with more than 200 clients
    • Demonstrates a disciplined approach to problem solving that is based on data and facts and is consistent with Vision/Business Goals and Values
    • Demonstrated ability to quickly flex to changes in roles and responsibilities, environments and business needs
    • Independently seek and drive self-identified opportunities
    • Seek new and innovative ways to deliver within assignments
    • Positively challenge the organization on how to improve processes


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


Novo Nordisk requires all new hires to be fully vaccinated against COVID-19 prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.