Application Analyst II - Power Automate

Facility:  Information Technology & Telecom

West Lebanon, NH, US

About the Department       

Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications.


What we offer you:


•    Leading pay and annual performance bonus for all positions
•    32 Paid days off including vacation, sick days & company holidays
•    Health Insurance, Dental Insurance, Vision Insurance
•    Guaranteed 8% 401K contribution plus individual company match option
•    8 weeks Paid Parental Leave
•    Free access to Novo Nordisk-marketed pharmaceutical products


At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential? 


The Position

Develop, design, build, test, enhance, deploy, and maintenance of automated applications and solutions that are optimized for Site users' productivity and collaboration via Power Platform and combined with relevant modern technologies. Facilitate local rollout, implementation, and manage of RPA solutions (Robotic Process Automation) based on NN Corporate standard technologies. 

This position is Monday-Friday from 8:00am-5:00pm. 



Reports to: According to the organizational chart.


Number of subordinates with direct/indirect referral: n/a


Essential Functions

  • Oversees all tickets originated from Site New Hampshire, focusing on fast and effective support. Prioritizes and escalate as needed, based on Impact and Urgency
  • Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing. Work directly with users collecting and identifying functional requirements as well as support various projects and solutions. Coordinates with internal process subject-matter-experts (SME’s), operational analysts, business stakeholders and other project teams located locally or abroad to assess current processes and identify and prioritize automation opportunities.

  • Analyze the business requirements, studying data flow, recommending best tool sets, and work processes. Been involved with all technical activities from prototyping to scaling up, such as estimating, sprint planning, software development life cycle activities, code reviews, testing, research, deployments, and documentation creation.

  • Advise on risk and order of feature development with the overall goal of delivering valuable, working software to production in a continuous release product lifecycle.

  • Create, operate, and maintain service accounts, data gateways, custom connectors, and dedicated production and test environment for Microsoft Power Automate and related Power Platform solutions.

  • Collaborate with Corporate RPA teams and CoE members to ensure proper implementation and integration of the solutions.

  • Maintain current knowledge and necessary documentation of relevant technologies and business processes which includes and is not limited to interface agreements, SLA, Guide/Instructions, configuration specifications. Technical diagrams.

  • Communicate, facilitate, and coordinate with relevant stakeholders’ activities related to planned and unplanned maintenance events impacting site users and processes.

  • Work in collaboration with IT Security and Compliance SMEs to perform risk assessment and implementation of relevant controls and documentation covering GxP and Business Critical solutions.

  • Participate on IT Validation and Qualification testing activities covering Computer Systems, Computerized Equipment and IT Infrastructure, including disaster recovery testing.

  • Oversees all tickets originated from Site New Hampshire, focusing on fast and effective support. Prioritizes and escalate as needed, based on Impact and Urgency.

  • Resolution of 2nd and 3rd level support tickets and activates covering site custom business applications and workflows.

  • Facilitate and promote digitalization supporting and enabling our employees to implement technical solutions to automate manual, routine, and repetitive work combining modern technology and cLean mindset.

  • Responsible for applying, facilitate, implement, and maintain visual management and metrics to demonstrate performance and stability of relevant processes in the area, identify and propose improvements and corrections applying cLEAN tools such A3’s and process mapping.

  • Acts as a resource on department and site projects and meets milestones per Project Plans.

  • Other duties as assigned.

  • Performs all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations, and industry codes.

  • Incorporates the Novo Nordisk Way and 10 Essentials in all activities and interactions with others


Physical Requirements

Domestic and international travel will vary based on business need and travel restrictions. This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including noise, inside and outside conditions including temperature changes; atmospheric conditions including odors, fumes, and dust.



  • Education and Certifications
    • AA or BS in Computer Science or IT
    • Microsoft 365 Certified: Developer Associate
  • Work Experience
    • Five (5) years IT related experience with AA degree or Three (3) years with BS Degree
    • Five (5) years IT developer experience with AA degree or Three (3) years with BS Degree.

    • Hands on experience on Microsoft tools such as Power Automate, forms, flow, VBA, and office 365 platform plug ins and applications.

    • Experience with variable programming languages like C#, Python, VB Script,.Net, HTML, JavaScript, Windows PowerShell and Windows Management Instrumentation.

    • Experience developing and consuming APIs.

    • Experience with Agile development methodology.

    • Experience with Databases (SQL), preferred.

  • Knowledge, Skills, and Abilities
    • Strong knowledge and experience with REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities including Azure AD and Microsoft accounts, Azure AD, and permission/consent concepts.

    • Proficient in Microsoft identity, SharePoint, Microsoft Graph and Power Platform

    • Excellent skills on interpersonal commutations and relationship management to collaborate in a team environment.

    • Strong IT Knowledge, demonstrating ability to handle most situations independently and with minimal guidance; able to identify better practice and create improvements in methods, techniques, approaches, etc.

    • Excellent knowledge on IT technical documentation, able to apply SME knowledge to create, review, and approve Use Case, Technical design diagrams and specifications, data flow, workflow, and functional diagrams.

    • Strong knowledge on IT Infrastructure, network, and database architecture and maintenance.

    • Strong abilities to deal with complexity and ambiguity.



We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


Novo Nordisk requires all new hires to be fully vaccinated against COVID-19 prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.