Multichannel Engagement Specialist

Your new role

As a Multichannel Engagement Specialist, you will play a central role in driving Novo Nordisk's multichannel customer engagement (MCE) strategy forward – managing content, optimising processes, and ensuring seamless execution of digital engagement activities that reach healthcare professionals where they are.

Day-to-day your tasks will include:

• Manage contents development process and support contents creation with the Line of Business (LOB): Support creation of digital contents and deliver those to LOB for multichannel customer engagement projects; Localize global contents from Contents Hub; Check the approval process and support when necessary; Develop the contents plan with LOB; Monitor the delivery and release of the contents through digital channels within planned time  
• Support operation of MCE activities such as Kakao Talk and Health Care Professional (HCP) portals: Monitor the Kakao Channel or HCP portals with KPIs and support strategy setting with MCE lead; Plan the additional functions in the Kakao Channel to impact the business productivity and support development; Develop HCP portals based on BU needs with contents hub team or local agencies; Support function enhancement in the digital tools when necessary; Run simple analytics regarding digital activities to set up direction to drive traffic; Support building KPIs in the dashboard with data analyst; Monitor the KPIs and report to MCE lead; Set up short term and mid term strategies to drive traffic in digital area with  MCE lead
• Work with Commercial Excellence team for the multi-channel activity: Set up marketing campaign journeys using CE team’s segmentation with LOB; Support setting criteria for segmentation and targeting to CE team using digital KPIs; Plan better usage of the CRM system in digital area with CE manager; Co-work for the Omnichannel Engagement (OCE) digital journey set up
• Work on organizing process of OCE digital journey set up with relevant digital, technology and business stakeholders: Support to simplify the process to initiate OCE digital journey setting; Handle the admin functions to be applied to OCE digital journey 

Your new department

You will be part of the Cardiometabolic Marketing team located in our Seoul office. Our digital engagement team is focused on transforming how we connect with healthcare professionals through innovative multichannel strategies. The atmosphere is fast-paced and dynamic, with a strong focus on collaboration and innovation. You will join a collaborative team that sits at the intersection of technology, content and commercial execution – helping to shape how Novo Nordisk engages customers in an increasingly digital landscape. 

Qualifications

• MCE experience from pharma or non-pharma industry is preferred
• English fluency, both written and spoken English communication skills are essential
• Strong project management skills
• Experience in digital transformation project or MCE is a plus
• Strong communication skill, Proactive, Fast learning agility are required 

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.

Contact
Upload your CV to our online career page (click on Apply and follow the instructions). 

Internal candidates are requested to inform their line manager when applying. 

Deadline
Until the completion of recruitment.

Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.