Principal Program Manager

We are seeking a highly skilled and motivated Program Lead to build and lead the program to define Novo Nordisk’ future customer engagement ecosystem globally excluding US. Changes in the Customer Relationship Management (CRM) vendor landscape has triggered the opportunity for Novo Nordisk to rethink business capabilities and put us on a path to replace the ecosystem we use for engaging with our customers outside of the US.

If you are ready to make a significant impact and drive transformational change, we encourage you to apply today.

The position

The successful candidate will partner with the commercial LoB and lead the program to define, decide and prepare for the implementation of our next customer engagement ecosystem by 2027-2028. You will build and lead the program to comprehensively analyze and establish cross-organizational alignment about our need for customer engagement capabilities for the future and identify the best option for the next solution for Novo Nordisk by end of 2025. In 2026 onwards, the piloting and implementation of the future customer engagement solution begins, with the mission to replace our existing solution before it sunsets in 2029.

As Program Lead your key responsibilities will be:

• Design and build the program organization.
• Support your leadership in establishing the right governance for the program.
• Drive an effective program to reach a conclusion on the right decision for the future customer engagement solution with cross-organizational buy-in by end of 2025.
• Budgetary accountability.

Qualifications

We expect the ideal candidate to have most of the following qualifications:

• Master's degree in Computer Science, Business, or a related field.
• Broad knowledge of commercial processes in pharma.
• Minimum 6 years of experience in commercial IT and customer engagement technology.
• Proven track record of successful program management.
• Experience working in and navigating large and complex organisations.
• You are ambitious about your role and career and interested in growing your skills.

About the department

You will report to the Director of HCP Engagement within the Customer Engagement Solutions organization in the global DD&IT unit based in Søborg, Denmark.

Working at Novo Nordisk

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.

We are proud of our people too, and we employ more than 67,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Discover the cutting-edge technologies behind Novo Nordisk's life-changing innovations.

Not the right job for you? Explore other digital areas within Novo Nordisk.

Even if this job is not the right match for you, Novo Nordisk might still have something to offer. Our many digital teams work in various areas of technology every day – from front-end to back-end, from artificial intelligence to machine learning, and from cloud systems to quantum computing. Our digital expert make a tangible impact on lives worldwide. Want to learn more about how we do this? Go explore on Tech.life at Novo Nordisk

Contact

For further information, please contact Commercial Platforms & Architect Director Asbjørn Meijer Carlsen at abmc@novonordisk.com

Deadline

5 March 2025

Applications will be reviewed on an ongoing basis, so you are encouraged to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.