Patient Journey Coordinator (Black Community Inclusion)

At Novo Nordisk we don’t wait for change, we drive the change. We’re committed to promote and be an equal opportunity workplace and act as an affirmative action employer, as part of our continuous efforts to create and lead teams that have diversity and inclusion at their core. As part of that commitment, we advise you that we will prioritize candidates who self-identify as Black or Pardo throughout the entire selection process for this position.

Are you passionate about enhancing patient experiences? Do you have a knack for project management and customer engagement? Join us as a Patient Journey Coordinator and help us improve the patient journey at Novo Nordisk. Read more and apply today for a life-changing career.

The Position

As a Patient Journey Coordinator, you will report to the Patient Journey Manager and focus on implementing new processes and controls to enhance compliance and quality. Additionally, you will oversee external vendors' data management and quality  processes, ensuring their alignment with best practices and requirements when handling patient data. Furthermore, other responsibilities will include:

• Understand PSP (Patient Support Program) on repurchase and drop out, identify areas for improvement, evaluate impact to enhance patient experience and adherence through the journey
• Develop new ways to engage with patients through channel management and MCE (Multi-Channel Engagement), including data analysis, UX/UI, and pilots
• Improve content on website, WhatsApp, other channels, and materials based on data analysis, UX (User Experience)/UI (User Interface), and SEO (Search Engine Optimization) strategy
• Manage new tools for PSPs (Patient Support Program), including gamification and other innovative features
• Define strategy and manage CRM (Customer Relationship Management) and relationship flow, including vendor management, data analysis, content development, services, and tests.

Qualifications

• A university degree, preferably in Marketing, Communications, Business Administration, or similar.
• Solid experience in project management and customer engagement.
• Advanced English speaking, writing, and reading skills.
• Customer experience background (UX (User Experience) / UI (User Interface)) will be considered as an asset.
• Data-oriented mindset, such as experience with digital tools, including content management and website SEO (Search Engine Optimization), is desirable.
• Understanding of data management and LGPD (Brazilian data regulation).

About the Department

The Patient Journey area at Novo Nordisk expands its operational zone beyond PSP (patient support program) to the entire journey, considering the patient experience. This position is based in Brazil and will be responsible for managing Novo Nordisk’s PSPs and working on improvements in both current programs: NovoDia and Viver a Vida. Our team is dedicated to offering the best experience for our patients in a collaborative and innovative environment.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 69,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.

Contact 

To complete your application, please submit your CV by clicking "Apply now" and following the instructions. For more details, follow our LinkedIn page:  Novo Nordisk: About | LinkedIn 

Deadline

Apply before December 29th, 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.

Together, we’re life changing.