LATAM Product Owner - CRM

Are you passionate about driving the implementation and adoption of CRM solutions for hundreds of internal internal business users across Latin America? Do you have experience in managing and implementing CRM solutions for sales representatives, medical science liaisons, events teams and our public affairs area? We are looking for a LATAM CRM Product Owner to join our Digital, Data and IT department at Novo Nordisk. If you are ready for a new challenge and want to make a difference in the pharmaceutical industry, read on and apply today for a life-changing career.

The Position

The LATAM CRM Product Owner will excel in stakeholder management, integrating their needs into product development, will lead data-driven conversations, emphasizing business and customer value. This person integrates agile methodologies for greater impact. Balancing business and technical understanding, they'll make effective decisions in a global enterprise environment. They'll develop strategic partnerships to enhance the CRM system and bridge business and tech needs as a liaison between stakeholders and technical teams. This position is based in São Paulo/SP-Brazil, reporting to the LATAM IT Ecosystem Lead and working in a international environment with stakeholders across the world.

Your responsabilities includes:

• Holds decision-making authority over Regional CRM system development, implementation, and management within the LATAM region, determining strategic direction and priorities.
• Collaborates with cross-functional teams to gather requirements and ensure alignment with business objectives, coordinating with regional stakeholders for insight.
• Makes decisions on data analysis, reporting requirements, and CRM integration, ensuring effective utilization of CRM tools.
• Represents the interests of the region in CRM-related decisions and initiatives, acting as a liaison with stakeholders and providing continuous improvement feedback.
• Works closely with the Global CRM team to align regional initiatives with the overall CRM strategy, sharing insights and promoting best practices.
• Represents the organization at industry conferences or events related to CRM, advocating for innovative approaches and networking opportunities.

Qualifications

• You hold a Bachelor's degree in Computer Science, Information Technology, or a related field. 
• This person is expected to have fluent level of English.
• We expect a candidate with previous experience in a similar role, preferably in the pharmaceutical or healthcare industry, with a strong knowledge of customer relationship management (CRM) systems and processes.
• We’d like to see that you demonstrate good communication skills and stakeholder management skills, along with strong teamwork abilities and proficiency in conflict management.
• Certification as a Salesforce.com, IQVIA OCE, and/or Veeva administrator, as well as SAFe certification, is a plus.

About the Department

The Digital, Data and IT department at Novo Nordisk is at the forefront of driving digital transformation in the pharmaceutical industry. Based in São Paulo, Brazil, our department is a dynamic and fast-paced environment where innovation and collaboration thrive. With a global team of over 3000 employees, we work together to develop and implement cutting-edge digital solutions that impact the lives of millions of patients worldwide. Novo Nordisk is currently the market leader in Diabetes, Obesity and Growth Hormone. We are one of the fastest growing companies in Brazil for 3 years and we expect to continue achieving double-digit growth in the coming years.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive change. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 64,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases. Together, we go further. 

Contact 

To complete your application, please submit your CV by clicking "Apply now" and following the instructions. For more details, follow our LinkedIn page:  Novo Nordisk: About | LinkedIn 

Deadline

Apply before May 21st, 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.

Together, we’re life changing.