Sr National Account Manager - OptumRx Customs
Plainsboro, NJ, US
About the Department
Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?
The Position
Builds relationships and differentiates Novo Nordisk products in the marketplace, with targeted payer accounts that influence patient access and care. Targets include a range of influential stakeholders and decision makers including but not limited to: National Payers/PBMs and other Customers as defined by the role. Account activities include, but are not limited to formulary placement/consideration for Novo Nordisk products driving collaboration with downstream account teams and building long term mutually beneficial solutions and engagements with customers.
Relationships
This position reports into a Director or Sr. Director within the National Account Market Access Teams.
Internally, this position has the responsibility of engaging and coordinating with all appropriate NNI functions in driving access and developing solutions for the targeted customer. Key collaboration partners include the entire Market Access & Public Affairs Team, PCOR (Pricing, Contracting, Operations and Reimbursement), HEOR, Marketing, Commercial Sales, Medical Affairs, and Legal & Compliance.
External relationships include Customers as outlined in the Purpose of this Job Description. This role also develops productive relationships and maintains contact with key account personnel, including C-suite executives and department heads. Additionally, this role maintains relationships with other associations, organizations, and patient support partners.
Essential Functions
Individual is a strong collaborator across NAM and RAM teams, a self-starter who needs minimal direction from their manager and is well versed in today’s complex healthcare landscape. The individual is solutions oriented, generating innovative ideas and best practices to overcome business challenges and looks beyond assigned account(s) in consideration of impacts/needs of the full account team.
Essential functions of this position may include combination of any of the activities described below.
DRIVE FORMULARY PLACEMENT FOR NNI PRODUCTS
Lead within NNI to develop RFP response for the targeted customers, manages process and communication beginning with customer request and concluding with signed contract.
Represents National Accounts team in Pre-Pricing Committee and other pricing and contracting discussions
Continually assesses contract performance and provides input/insights into PCOR and S&I teams
Demonstrates a strong understanding of pricing implications and downstream impact of the evolving public policy, government, regulatory landscape and other relevant trends.
Identifies and builds a broad network of key stakeholders and decision makers at all levels, including C-suite, within customer account(s) in order to develop and sustain impactful business-relevant relationships.
COLLABORATE WITH DOWNSTREAM ACCOUNT TEAMS AND RELEVANT STAKEHOLDERS
Represents National Accounts Team in leading all interactions with aligned regional accounts and drives bottom-up influence for formulary decisions
Develops customer relationships at regional offices and other extended entities
Provides direction and guidance to aligned regional accounts team and other relevant NNI departments for contracting and pull-through execution
Coordinates with aligned regional accounts team on ACO approach with health plan, PBM and health system customers
EVOLVE CUSTOMER ENAGEMENT STRATEGY AND APPROACH
Establishes and expands relationship with customers that goes beyond formulary access
Understands customer strategy and develops mutually-beneficial solutions
Assembles and coordinates in-house functions, providing cohesive strategy while developing solutions for the customer
MASTERS PRODUCT AND DISEASE STATE KNOWLEDGE:
Demonstrates a comprehensive understanding of targeted disease states and their impact on patients, institutions, payers, healthcare providers and accounts. Can discuss their placement in the treatment continuum as well as appropriate utilization and treatment guidelines.
Proactively leverages detailed knowledge of all applicable NNI products, and relevant competitor products, and is able to position and differentiate NNI products while aligning with customer and patient needs and goals.
Understands and effectively communicates appropriate clinical data to peers, stakeholders, influencers and customer decision makers.
DEVELOPS AND EXECUTES BUSINESS PLANS
Through deep understanding of Market Access goals and customer perspectives, builds a holistic, multi-year, business plan, including contracting and engagement strategies to attain stated goals customer, identifying cross functionals gaps and needs to convey to supporting stakeholders to develop tactics, resources, and approaches.
Continually assesses contract performance and demonstrates a strong understanding of pricing implications and downstream impact of the evolving public policy, government, regulatory landscape and other relevant trends.
Continuously identifies and prioritizes business opportunities based on understanding of customers and data within assigned account(s) and in alignment with market access and brand goals.
Monitors and evaluates account(s), key markets/clients, and business plan performance based on established qualitative and quantitative measurements.
ADMINISTRATIVE
Ensures timely and compliant administrative reporting in the form of bi-monthly expense reports and CRM system usage, as specified.
Physical Requirements
50-75% overnight travel required; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.
Qualifications
• A Bachelors Degree required
• Masters Degree in business-relevant field preferred
• Previous experience as a people manager preferred
• A Minimum of 4 years successful account management experience or other relevant experience within the healthcare market; relevant Novo Nordisk experience may be substituted, where appropriate
• At least 9 years pharmaceutical/biotech/healthcare industry experience required
• Multiple channel and targeted customer experience preferred
• Demonstrated ability to deliver effective customer presentations
The base compensation range for this position is $152,700 to $267,300. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.