Sickle Cell Community Liaison Leader I - NATION

About the Department

The Strategy & Rare Disease (STARS) organization drives the long-term strategic direction of Novo Nordisk Inc. (NNI)/North America Operations (NAO) and leads all US commercial efforts for Novo Nordisk’s Rare Disease portfolio. The mandate of STARS is to facilitate the development and to coordinate the execution of the long-term strategy, defining a sustainable business model in US beyond a 5-year time horizon. This department serves as the insiders of the US market when informing and help shaping upstream decisions around future investments and assets. The Rare Disease portfolio includes products in the hemophilia and growth disorders therapeutic areas, new products in the pipeline, and products acquired through business development efforts in existing and new areas. The STARS team collaborates and partners with groups across NAO, Research & Early Development, Development, innovation hubs across NN, other affiliates, and global. We’re looking for individuals who are enterprise thinkers, inclusive leaders, and strong collaborators, as we embark on shaping our future.

The Position

The Sickle Cell Community Liaison Leader is an influential first-line people manager for a team of patient-facing employees. They are responsible for effectively coaching, developing, and leading the Sickle Cell Community Liaisons, within their team, to engage and educate patients and caregivers, advocacy organizations, and specialty pharmacy representatives. Their team is responsible for one-on-one engagement with patients and caregivers to educate on disease state and Novo Nordisk, Inc. (NNI) products (once available) and support offerings so that patients can engage in their own care. This is accomplished by engaging with patients and caregivers one-on-one and at community events.

This role is responsible for executing patient engagement strategies for the Sickle Cell community in collaboration with marketing, sales, medical, patient support and market access.

Sickle Cell Community Liaison Leader is expected to possess a high level of clinical and customer knowledge. They should also understand and execute against headquarter protocols and possess drive and spirit to engage the Sickle Cell community and support patients and caregivers by reducing barriers to therapy and providing education on disease, treatment and support offerings.

Relationships

The Sickle Cell Community Liaison Leader reports to the Strategic Partnership and Engagement Lead and manages a team of Sickle Cell Community Liaisons. They will work closely with the Field Sales Organization, Peer Community Liaison Leaders, Government Affairs team, Commercial Excellence, Marketing, Patient Services and other internal stakeholders.

External relationships include local community-based organization leadership, state and local advocacy organizations, patients, caregivers and Specialty Pharmacy representatives.

Essential Functions

• An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility
• An inclusive leader who can attract, develop, and coach diverse high-performing individuals and teams
• Sets clear direction and strategy in order to achieve business unit objectives
• Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results
• Employs an Account Mindset approach to successfully navigate patient and community-based organization customers and effectively coordinate the execution of the teams’ plans and activities
• Develops relationships with key community members and community-based organization leadership
• Collaborates at a high level with key cross-functional stakeholders to achieve business objectives
• Collaborates with home office partners to identify needs of the Sickle Cell Community and provides insights for community engagement, market analysis, and product launch preparation
• Collaborates with NNI Government Affairs team on advocacy strategy and community engagement
• Leverages experience and customer interactions to map the Sickle Cell Disorders care model and informs for community engagement and brand strategy
• Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market, and business planning
• Coaches and develops Community Liaisons, according to the Novo Nordisk EDGE Model, in order to effectively engage and provide education to patients and caregivers so that they can take action in their own care resulting in patient driven demand for NNI products (once available)
• Coaches and Develops Community Liaisons according to the competency guide and success profiles for the SCD CL role
• Oversees key customer relationships with local patient chapter leadership, Specialty Pharmacy leadership, and state and local advocacy organizations, to ensure behaviors that deepen NNIs relationships at an organizational level
• Evaluates and provides feedback to Community Liaisons based on expectations, Key Performance Indicators, and Strategic Business Objectives
• Monitors performance against strategic account management objectives/directives
• Inspires and motivates to retain top performers and manages low performers appropriately
• Demonstrates a strong command and understanding of all Legal, Privacy, and Compliance risk associated with community engagement
• Ensures all activities are executed in close collaboration with leadership, legal, and compliance to ensure that they are implemented to meet NNI Way and comply with relevant regulations and policies
• Monitors adherence to all NNI policies, procedures, and compliance obligations
• Reviews and audits expense reports to ensure compliance to NNI Expense Policy

Physical Requirements

50-75% overnight travel required including evenings and weekends; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.

Development Of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.

Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

• Bachelor’s or equivalent degree, and/or Pharm D required
• Minimum of 6 (six) years of progressive pharmaceutical, healthcare sales, or community engagement leadership experience required
• 2 (two) years management experience preferred
• 2 (two) years of experience in Sickle Cell preferred
• Demonstrated leadership skills with peers and/or direct reports
• Strong written and oral communications skills
• Demonstrated ability to develop strong and lasting relationships with customers
• Demonstrated ability to analyze business and build strategies that reflect marketplace trends and customer needs
• Demonstrated passion for patients and community organization engagement

The base compensation range for this position is $121,050 to $211,840. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.  
 
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.  
 
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.