Senior Manager - Patient Support Data Intelligence

About the Department                                                                                                                                               

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
 
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics, and reporting initiatives across the NovoCare® Patient Affordability and Access Support Platform. Oversight, maintenance, and ongoing enhancements related to the Patient Support Programs data sources and associated databases. Supporting initial and ongoing customer support and communication channels related to the NovoCare® Patient Support Programs. Management of relevant data sets include compliance and database information integrity, program tracking, metrics, analysis, and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.

Relationships

This position reports to the Sr Director, Patient and Consumer Insights. Other key relationships include interactions with Commercial Insights & Analytics, Information Technology, Data Governance, Brand Teams, Market Access, Finance, and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.

Essential Functions

• Connect with stakeholders on reporting requirements, report delivery and overall performance management
• Optimization, visualization, and automation of program performance, both retrospectively and prospectively
• Preparation of simple and complex ad hoc analyses and advanced projections by use of additional software and programming
• Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate
• Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations
• Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities
• Design, develop and manage tools which are being used to facilitate business processes
• Serve as a superuser for the Patient Support programs database
• Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems
• Develop and manage project plan and timeline; ensure full alignment across internal and external stakeholders and partners
• Maintain robust compliance, quality and privacy standards in handling customer information and programs
• Manage and monitor ongoing projects, tasks, and ensures pull through of work requests including (not limited to): Manage Inbound and Outbound vendor data feeds. Program Troubleshooting: Provide ongoing support, insight, and guidance regarding current program/operational status by way of daily interactions and weekly status calls
• Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations)

Physical Requirements

Hybrid: 3 days in the office, 2 days remote.
0-10% overnight travel required.

Qualifications

• A bachelor’s degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
• Proficiency in relational databases, query languages, data integration tools, and data visualization tools required
• Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required
• Documented experience in successful handling of change processes, in e.g., IT projects
• Excellent oral and written communication skills
• 5 years pharmaceutical industry experience required
• Proven ability to monitor, track and develop programs, and adhere to timelines
• Proven experience developing successful data visualization tools
• Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

The base compensation range for this position is $ 116,810 to $ 216,100. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. 

Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. 

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.