Senior Director, Patient Support Solutions

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

The Senior Director, Patient Support Solutions will lead the strategic development, implementation, and management of comprehensive patient support initiatives, and best in class patient-centric support services. (patients support programs, patient assistance programs) inclusive of field facing reimbursement teams and patient programs with responsibility for all TAs across Cardiometabolic, Rare Disease and Mature Business Unit. The Senior Director, Patient Support Solutions will lead their function as strategic business partners to internal and external stakeholders in driving execution excellence and innovation that acts as a key differentiator for Novo Nordisk®. The Senior Director will lead the build for agile and scalable programs centered on the patient/provider experience, ensuring that the unique needs of different TAs are met, creating best in class solutions to help patients start and stay on therapy. Under the strategic vision of the Sr. Director, Patient Support Solutions, will operate as advocates and ambassadors to patients, advancing the customer perspective and experience, both qualitatively and quantitatively, within the broader organization.

Relationships

Reports to the leader of Alternative Models, Channel, Established Brand Strategy, and Patient Support Solutions (PSS) who is a member of the Market Access & Public Affairs Leadership Team. Interacts with key stakeholders across the organization, including not limited to Patient Safety, Marketing, Finance and Operations, Sales, Market Access, Public Affairs, Legal and Compliance. Foster collaboration with cross-functional teams to ensure seamless execution of patient support initiatives. Execute a strategic vision for patient support programs that aligns Novo Nordisk, Inc. (NNI) vision, patient centricity focus and Therapy Areas which has a strong correlation to the excellent relationships and collaboration with various LTs across NNI and representing the function to the ET. External relationships include key opinion leaders (KOLs), key executives and customers, associations, and vendors, consultants, FDA, and other key critical industry relationships.

Essential Functions

• Lead strategy, vision and roadmap development for best -in-class patient support services inclusive of programs for access, affordability, initiation and field facing teams
• Critical management, partnership and leader in the strategic vision and implementation for NovoCare Pharmacy
• Commitment and drive to expand Company’s offerings to meet the diverse needs of our patients, with optionality for alternative pay models
• Champion a patient-fist culture, advocating the needs and perspectives of patients
• Develop, design and drive effective implementation of services and programs with a key focus on patient centric solutions/services with understanding of patient needs, pain points and balance with industry requirements
• Develop and maintain strong business relevant relationships with internal and external stakeholders focused on executive level decision makers and influencers
• Execute PSS solutions against well defined and understood metrics
• Create a frictionless patient and provider experience for at the journey level, delivering based on needs and channels
• Commit to execution excellence and continuous improvement of solutions for patient access, affordability and adherence, delivering solutions that drive a better patient experience with measurable impact
• Build both standardization and adaptability into PSS solutions for efficient implementation and scaling based on changes to the NNI portfolio, integrated with the strategy and execution of product commercialization
• Develop strong skills around data utilization and partnership with Enterprise D&A to define relevant, trackable metrics and reports that can generate key insights for decision making, within regulatory and legal guardrails
• Ideate and incubate both patient solutions that meaningfully impact HCP/patient experience through an iterative approach using effective program planning and management that fosters experimentation and sharing of best ideas across PSS and NNI to bring expanded access and affordability solutions and new innovation to market
• Drive effective partnerships within PSS and with TAs, CXME, Sales, etc, and other key internal and external partners through goal alignment, role clarity, end-to-end accountability, and robust governance processes
• Leverage advanced technologies (such as automation and AI) that increase efficiency, lower total cost of ownership, and drive NNI differentiation in prioritized key markets (e.g., Obesity eBV’s)
• Drive excellence in enterprise compliance, firm and clear accountability around changes in regulatory environment, risk mitigation and responsibility related to federal and state requirements are fully compliant and reported in a timely manner
• Anticipate trends and changes to the market that could influence patient support services strategy and/or roadmap
• Strong collaboration with Marketing, Market Access, Sales, across diabetes, obesity and RareD and Legal, Compliance and Safety to ensure compliant and impactful implementation of patient support programs in the market
• Exceptional collaboration with Marketing and Market Access to ensure profitability of strategic approach to affordability programs
• Responsible for Novo Nordisk Product Support Operations related to Grants & Contribution approved donations and Product Safety approved product replacement
• Effectively leads prioritization of activities to ensure focus on high impact activities and employee engagement
• Build strategic partnerships with HCPs, payers and patient advocacy organizations to expand the reach and effectiveness of patient support services

Physical Requirements

20-30% overnight travel required.

Development of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

• 15+ years relevant sales, marketing, analytical and/or patient support experience, demonstrating a steady career progression with increasing roles of responsibility within the pharmaceutical or like industries
• At least 5 years of leadership experience is required with prior manager of function experience preferred
• Bachelor degree required. Advanced degree preferred. 
• Proven track record of innovative accomplishments/high impact results (based on metrics/ROI)
• Meaningful experience in managing successfully through difficult situations inclusive of risk mitigation strategies and ability to anticipate problems to avoid crisis management
• Proven track record in developing and executing patient support programs that demonstrate measurable impact on patient access and adherence
• Solid understanding of the pharmaceutical marketplace (including market access) and competition, preferably within both retail and specialty marketplaces
• Experience in building agile and scalable programs centered on the patient/provider experience, ensuring that the unique needs of different TAs are met while leveraging enterprise level solutions
• Strong track record enhancing and elevating quality, safety and monitoring roles to ensure compliance with all requirements of PSPs (AE reporting, training, privacy and dynamic state/federal laws)
• Exceptional enterprise focused, cross functional leader and collaborator
• Strong Analytical and problem-solving abilities, with expertise in using data to inform strategic decisions
• Demonstrated ability to lead, inspire and motivate, high performing, cross-functional  teams manage conflict and attain results through others

The base compensation range for this position is $229,200 to $401,100. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.