Senior Customer Insights Manager

About the Department 

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
 
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

**This is not a remote opportunity. Must be available to come in the office 5 days a week.

The Position

The Senior Manager, Commercial Insights & Analytics, provides insights primary market research to help guide Novo Nordisk on portfolio, franchise, and brand strategy development and execution.  The role supports specific brands and therapy areas, and provides holistic, insight-driven consultation and evidence-based strategic and tactical guidance to all levels of marketing stakeholders.  In addition to Marketing, this role partners with other stakeholders and Enterprise Insights teams to ensure proper alignment and impact on Novo Nordisk's business.

Relationships

Reports to a Director or Senior Director in CI&A and will act on behalf of this role in certain situations. Has frequent interaction with — and may indirectly manage on a day-to-day basis — the work of one or more NN Global Business Services offshore team colleagues.

Interact directly and frequently with stakeholders in Marketing and owns the relationship with these on behalf of Enterprise Insights. Also interacts with other stakeholders across the NN organization.

In addition to internal relationships mentioned above, external relationships include interactions with professional services and consultants.

Essential Functions

• Design and execute primary market research to uncover opportunities and mitigate risks associated with the core strategic priorities of the Brand
• Identify business challenge or opportunity in direct collaboration with key stakeholders. Scope, plan and execute analyses to answer business question. Build a story and presentation with recommendations on how address the challenge or opportunity.
• Create holistic views of the market situations and the opportunities and challenges for our business, through analyses utilizing our various data set and market research studies.
• Guide the brand teams and other stakeholder in their strategic and tactical decisions, through recommendations in presentations, meetings, and workshops.
• Drive and manage projects and initiatives to create greater impact of our sales and marketing effort.

Physical Requirements

Approximately 0-5% overnight travel.

Qualifications

• Bachelor’s degree required. MBA, M.Sc., or other advanced degree preferred.
• 6 years of relevant work experience preferred
• Strong analytical, quantitative, and qualitative analysis skills required
• Strong Microsoft Office skills – especially Excel and PowerPoint required. Experience with Tableau preferred
• Primary Market Research experience preferred
• Experience working with IQVIA data preferred
• Creative problem solving; ability to organize/manipulate data and see big picture from scattered pieces of information
• Strong writing, presentation, project management skills required
• Demonstrated ability to managed multiple projects with conflicting deadlines
• Positive and eagerness to learn, collaborate and partner with internal business colleagues

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.