Senior Associate - Chargebacks and Master Data Management

Facility:  Supply Chain and Procurement

Plainsboro, NJ, US

About the Department 

At Novo Nordisk, our Finance and Operations team is the engine that elevates holistic commercialization of our products. The Finance and Operations team works closely with the business across the organization to guide enterprise wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, provide commercial operations, insights & analytics, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?


The Position

Chargebacks - Provides support for the receipt, analysis, resolution and posting/reporting of wholesaler chargeback requests and resulting reconciliation documentation. Ensures accurate and timely chargeback data are entered into contract systems consistent with agreement terms, corporate controls and Sarbanes-Oxley regulations.

Master Data Management - Supports best in class processes for data governance, data validation, data entry, and data archives while driving process improvements in all aspects of the department.



Reports to Senior Manager - Chargebacks and Master Data Management and works closely with other departments within the organization. Provides information to and collaborates across many areas within Novo Nordisk Inc. (NNI) including but not limited to, Pricing, Contract Operations and Reimbursement, Trade, Supply Chain, Customer Service, Finance, Legal & Compliance, Information Technology and Samples. Supports in managing and oversight of team goals and objectives.


Essential Functions

  • Chargebacks
    • Analyze chargeback deductions, and reconcile differences
    • Analyze data and validate all chargeback lines
    • Assist Coordinator in the clearing of chargeback deductions
    • Conduct user testing of Model N system and other systems
    • Coordinate with IT to implement EDI 844 and 849, and PDF reconciliation documents
    • Provide support for SOX inquiries and ensure adherence to SOX controls
    • Resolve all claim transmission issues to the satisfaction of all parties
    • Run daily and monthly reports from Model N, OtC Reporting tool and SAP BW to facilitate daily submissions tracking, validation and data reconciliation
    • Work with wholesalers and Institutional Contracts group to resolve chargeback errors associated with pricing, membership, eligibility, dating and claims data
  • Master Data Management
    • Customer Master Data: Creates and maintains customer master and hierarchy in SAP and monitor subsequent data flow to Model N system, ensuring timely approval and accuracy of data in both systems.
    • General Master Data:
      • Creates and maintains material/pricing master in SAP and Model N systems, ensuring timely approval and accuracy of data in both systems
      • Verifies data and performs maintenance on for Market Baskets, National Market Share, and Competitor Products in Model N.
  • Master Data Analysis: Assists with analyzing and validating data from any of our master data systems. This includes troubleshooting problems as well as planning for future enhancements
  • Master Data Training/Updates:
    • Supports maintenance of MDM Webtool by ensuring administration rights/access settings are correct and data posted for stakeholders is up-to-date
    • Supports maintenance of MDM Webtool by ensuring stakeholder needs are continually met system as well operates as expected
  • Conduct user testing of related systems resolving issues and supporting upgrade activities
  • Provide support for SOX inquiries and ensure adherence to SOX controls



  • A Bachelor 's degree or equivalent experience preferred
  • Familiarity with enterprise-wide integrated application systems such as SAP, Model N, I-Many or others
  • Knowledge of EDI 844 and 849 transaction sets a plus
  • Knowledge of Big 3 wholesalers required
  • Detailed knowledge of SAP master data and how these data elements are used by various modules (sales orders, reports, etc.) required
  • Minimum 3 years related experience in pharmaceutical/medical device industry required
  • Possess strong problem-solving, communications and analytical skills
  • Proficiency in MS Office tools


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.