Chargebacks and Master Data Management Manager

About the Department 

The Finance & Operations department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance & Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position

Chargebacks - Provides support for the receipt, analysis, resolution and posting/reporting of wholesaler chargeback requests and resulting reconciliation documentation. Ensures accurate and timely chargeback data are entered into contract systems consistent with agreement terms, corporate controls and Sarbanes- Oxley regulations. Master Data Management - Supports best in class processes for data governance, data validation, data entry, and data archives while driving process improvements in all aspects of the department.

Relationships

Reports to Director, Institutional Contracts/CBs/MDM and works closely with other departments within the organization. Provides information to and collaborates across many areas within NNI including but not limited to; Pricing, Contract Operations and Reimbursement, Trade, Supply Chain, Customer Service, Finance, Legal & Compliance, Information Technology and Samples. Supports in managing and oversight of team goals and objectives.

Essential Functions

• Chargebacks
  • Analyze chargeback deductions, and reconcile differences
  • Analyze data and validate all chargeback lines
  • Assist Coordinator in the clearing of chargeback deductions
  • Conduct user testing of Model N system and other systems
  • Coordinate with IT to implement EDI 844 and 849, and PDF reconciliation documents
  • Provide analytical support for SOX inquiries and ensure adherence to SOX controls
  • Resolve all claim transmission issues to the satisfaction of all parties
  • Run daily and monthly reports from Model N, OtC Reporting tool and SAP BW to facilitate daily submissions tracking, validation and data reconciliation
  • Work with wholesalers and Institutional Contracts group to resolve chargeback errors associated with pricing, membership, eligibility, dating and claims data
  • Provides guidance and training to less experienced staff
  • May assist in leading projects and in the development and implementation of processes
  • Acts as assistant/backup to Director
• Master Data Management
  • Creates and maintains customer master and hierarchy in SAP and monitor subsequent data flow to Model N system, ensuring timely approval and accuracy of data in both systems
  • Creates and maintains material/pricing master in SAP and Model N systems, ensuring timely approval and accuracy of data in both systems
  • Verifies data and performs maintenance on for Market Baskets, National Market Share, and Competitor Products in Model N
  • Assists with analyzing and validating data from any of our master data systems. This includes troubleshooting problems as well as planning for future enhancements
  • Supports maintenance of MDM Webtool by ensuring administration rights/access settings are correct and data posted for stakeholders is up-to-date
  • Supports maintenance of MDM Webtool by ensuring stakeholder needs are continually met as well system operates as expected
  • Conduct user testing of related systems resolving issues and supporting upgrade activities
  • Provide support for SOX inquiries and ensure adherence to SOX controls
  • Provides guidance and training to less experienced staff
  • May assist in leading projects and in the development and implementation of processes
  • Acts as assistant/backup to SR Manager

Physical Requirements

0-10% overnight travel required.

Qualifications

• A Bachelor 's degree or equivalent experience is required
• Minimum five (5) years of related progressively responsible experience in pharmaceutical/medical device or similar industry required.  At least two (2) years ' in coordination with Chargeback or Master Data Management specialty areas preferred
• Knowledge of Big 3 wholesalers required
• Familiarity with enterprise-wide integrated application systems such as SAP, Model N, I-Many or others
• Knowledge of EDI 844 and 849 transaction sets a plus
• Detailed knowledge of SAP master data and how these data elements are used by various modules (sales orders, reports, etc.) required
• Possess strong problem-solving, communications and analytical skills
• Proficiency in MS Office tools

The base compensation range for this position is $99,600 to $184,200. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. 

Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. 

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.