Associate Pharmacy Operations Director

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

Responsible for providing tactical leadership and direction for pharmacy operations within the enterprise patient support ecosystem. Sets strategic priorities, oversees the development of long-term operational plans, and ensures strong alignment with business objectives across Patient Support, Marketing, Market Access, and Field teams. Serves as a strategic advisor to senior leadership, identifying emerging opportunities, shaping pharmacy capabilities, and driving enterprise-wide improvements that enhance patient experience, operational effectiveness, and organizational scalability.

Relationships

Reports to the Director, Pharmacy Operations. Provides strategic advisement to senior leadership on pharmacy program direction, future capabilities, and investment needs. Influences senior stakeholders across Commercial, Legal, Compliance, Market Access and Finance to drive alignment and decision-making. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Develop, design, and implement both short and long-term pharmacy strategies and capabilities, oversees implementation  and ongoing management of pharmacy programs
• Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
• Sets departmental strategic priorities and operational objectives, ensuring alignment with enterprise pharmacy support goals
• Develops multi-year capability roadmaps to enhance program scalability and patient experience
• Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
• Champions innovation by evaluating new technology platforms, operating models, and service enhancements
• Understand relevant competitive environment and understand their pharmacy and access strategies
• Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands
• Demonstrates strong ownership of complex programs while driving innovative, sustainable solutions that require cross functional collaboration and enterprise wide alignment across NNI
• Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
• Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
• Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
• Drive development of company-wide processes and guidelines to support customer-focused objectives
• Responsible for developing communications and engagement strategies for internal audiences and key external customers
• Deliver periodic updates on programs to organization during POAs and other appropriate meetings
• Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services
• Defines frameworks for vendor governance, contractual strategy, and performance accountability

Physical Requirements

10-20% overnight travel required.

Qualifications

• Bachelors degree from and accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred
• A minimum of Bachelor's degree and 9+ years of experience or Master's degree and 7+ years of experience or PharmD and 5+ years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry
• Experience leading senior professionals or cross-functional teams
• Demonstrated ability to influence executive leaders and drive enterprise-level decisions
• Proven track record of setting departmental plans, priorities, and long-term strategic direction
• Ability to translate strategies into measurable programs that have high ROI 
• Agency/Vendor management experience required
• Ability to lead and collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short and long term business plans, results and follow up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Develops accurate short and long term plans, forecasting, and business analysis
• Project Management and Quantitative analysis skills
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $126,500 to $198,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.  
 
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.  
 
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.