Associate Manager - Pharmacy Operations

About the Department                                                                                                                                               

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
 
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

Responsible for supporting the management of day-to-day operations of pharmacy programs. This person will support new initiatives related to appropriate patients to ensure these programs provide best-in-class support while keeping on budget and continuously evaluating approach for efficiencies. Reports insightful metrics to relevant groups contributing to pharmacy operations to assess operational performance.

Relationships

Reports to the Director, Pharmacy Ops. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

·       Oversee day-to-day pharmacy capabilities and ongoing management of pharmacy programs

·       Support existing patient support program leads, with a focus on operational excellence in support of patient needs. Ensure vendor compliance with training requirements

·       Support to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands

·       Support teams to provide a best-in-class service offering to internal and external customers

·       Support building and maintaining trust, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes

·       Support enhanced customer experience via customer feedback, auditing and active call monitoring

·       Ensure strong collaboration with relevant cross-functional stakeholders

·       Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget

·       Responsible for helping to develop communications and engagement strategies for internal audiences and key external customers

·       Deliver periodic updates on programs to organization during POAs and other appropriate meetings

Physical Requirements

10-20% overnight travel required.

Qualifications

·       Bachelor’s degree from an accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred

·       A minimum of three (3) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of one (1) year of experience in strategic market access or   operations in the pharmaceutical industry

·       Ability to translate strategies into measurable programs that have high ROI 

·       Agency/Vendor management experience required

·       Ability to lead and collaborate on cross-functional teams required

·       Anticipates problems and roadblocks to avoid crisis management

·       Must have a proven track record of developing accurate short- and long-term business plans, results and follow up

·       Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes

·       Strong Project Management

·       Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $ 96,670 to $ 178,840. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. 

Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. 

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.