Agile Marketing Scrum Master/Coach

About the Department 

Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Agile Marketing Scrum Master/Coach plays a crucial role in facilitating agile ceremonies, managing agile teams, and ensuring the successful delivery of agile projects within Commercial Strategy & Marketing (CS&M). The role will use their strong background in marketing operations, coupled with expertise in Agile methodologies and tools. This role will play a key part in driving efficiency, collaboration, and innovation within CS&M HCP and Consumer Experience Teams. Acting as a scrum master, this role fosters a culture of collaboration, transparency, and continuous improvement, ensuring the squad delivers high-quality outcomes aligned with business goals.

Relationships

Reports to Agile Marketing Excellence Lead. Collaborates closely with Consumer & HCP Experience leads within marketing to gather requirements and understand agile tool business needs. Collaborate with cross-functional teams to identify opportunities for process improvement and optimization using Agile methodologies and tools.

Essential Functions

• Agile Marketing Strategy: Develop a comprehensive strategy for selecting, implementing, and optimizing Agile tools tailored specifically to the needs of the marketing department
• Tool Selection and Implementation: Evaluate and select Agile tools that align with marketing processes and objectives. Lead the implementation process, ensuring seamless integration and adoption across marketing teams
• Customization and Configuration: Customize Agile tools to fit the unique workflows and requirements of marketing campaigns, projects, and initiatives
• Tool Training and Enablement: Provide training and support to marketing teams on how to effectively use Agile tools to manage projects, track progress, and improve collaboration
• Change Management & Agent: Lead change management efforts to ensure smooth adoption and utilization of Agile tools, driving cultural change and fostering a mindset of continuous improvement
• Stakeholder Communication & Influence: Gaining buy-in for Agile processes and tools from different levels of the organization, and being able to influence without authority
• Scrum Ceremony Facilitation: Facilitate agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure effective collaboration, communication, and alignment within agile teams. Guide teams in refining agile practices and ceremonies to improve efficiency and effectiveness
• Project Planning and Execution: Work closely with CS&M leadership and stakeholders to gather requirements, prioritize initiatives, and ensure alignment with business goals. Define project scope, objectives, and deliverables, and create actionable project plans and roadmaps. Monitor project progress, track key milestones, and identify and address issues and risks to ensure on-time and on-budget delivery
• Problem Resolution: Proactively identify and resolve challenges, keeping the HCP/consumer squads on track and adapting to changing priorities
• Metrics and Reporting: Define key performance indicators (KPIs) and establish reporting mechanisms to track the effectiveness and ROI of Agile tool usage in marketing operations
• Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and optimization using Agile methodologies and tools. Work with teams to implement solutions and drive continuous optimization of project delivery

Physical Requirements

Approximately 0-20% overnight travel.

Qualifications

• Bachelor’s degree in marketing, Business, Information Technology, Engineering, or related field (or equivalent experience) required
• 8+ years of experience in marketing operations, project management, agile scrum, or related roles required
• Strong understanding of Agile methodologies, frameworks, and experience with Agile tools such as Miro, Workfront, Jira, Trello, Asana, or similar
• Experience leading the implementation and optimization of Agile tools within a marketing or similar environment
• Excellent communication, presentation, and interpersonal skills
• Ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization
• Analytical mindset with the ability to interpret data, identify trends, and drive data-driven decisions
• Proven track record of driving process improvement and operational efficiency
• Certification and proven expertise in Agile methodologies (e.g. Certified Scrum Master) is a plus
• Proven track record of successfully managing complex projects

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.