Accounts Receivable and Credit Manager

About the Department 

The Finance & Operations department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance & Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position

Responsible for overseeing the Accounts Receivable portfolio by providing sound financial statement and related analysis to determine our customers credit worthiness. Oversees customer deduction management and corresponding reporting and provides insights and opportunities for improvement. In addition, this position will lead the daily execution and tracking of the A/R Factoring program, ensure the collection of customer invoices, provide project management skills for various department initiatives, and assist in the continuous development and on-going completion of the department's KPI/Metrics.

Relationships

Reports to the Associate Director, Accounting and Financial Transactions. This position works closely with the Accounts Receivable department in our Shared Service Center in Bangalore, India. Leads regular interactions with Novo Nordisk customer service department, drug wholesalers, and other direct customers. Also collaborates with a variety of internal departments across the organization, including Accounting, Supply Chain, Contracting, Pricing, Master Data, Chargeback administration, Diabetes Trade Sales and Bio-Pharmaceuticals Sales departments.

Essential Functions

• Accounts Receivable:
  • Evaluates credit worthiness of new and existing customers and establishes credit limits using a variety of tools including financial statement analysis, external credit reports, analysis of payment trends, and related information
  • Investigates, analyzes, and resolves new and existing customer deductions, ensuring month-end deduction levels are at or below acceptable levels
  • Makes daily credit decisions on orders referred to the credit department – releasing or holding depending on the customer payment status / credit restrictions and business needs
  • Supports the reduction of bad debt loses by monitoring high risk accounts and recommending course of action to be taken
  • Oversees the collection of past due invoices
  • Reviews and updates A/R collection and deduction resolution policies and procedures to ensure bad debts and Day Sales Outstanding are optimally controlled
  • Manages SSC (shared service center) assigned tasks related to customer statements and invoice copies
  • Oversees the daily operation of the AR Factoring program including submission, payment, and reconciliation processes
  • Develop annual cash forecasts for HQ, updated monthly based on latest sales data
  • Develops external relationships in the industry. Attends professional credit groups to increase knowledge of customers, industry trends and best practices. Provides management with related actions and recommendations accordingly
• Project Management:
  • Plays a lead role in driving digitalization and process improvement initiatives from development to implementation for Accounts Receivable and general department projects
  • Ensures objectives, outcomes, metrics, and timeframes are in place for key projects and key outcomes are sustainable
  • Collaborate with Finance & Operations team to coordinate projects that span across the different teams
• Transaction Services:
  • Manages the development and on-going completion of reporting metrics/KPI’s for all areas under Transactions Services
  • Champion of continuous improvement mindset in Finance

Physical Requirements

Approximately 5% overnight travel required.

Qualifications

• A Bachelor’s degree in Finance, Business, or related field required
• A Master of Business Administration (M.B.A.) preferred
• A minimum of 5 years pharmaceutical credit & collections and related analytics experience preferred. Relevant experience can be substituted as deemed appropriate
• Ability to collaborate with customers for prioritization and impact
• Ability to prioritize for highest business impact
• Must be able to work independently in pursuing project work and developing recommendations
• Analytical and technical proficiency at analyzing data sets to derive insights
• Attention to details and high focus on quality
• Outstanding team- and client-facing communication skills
• Must be able to think strategically
• Quantitative analysis skills
• Advanced Excel/Power Point skills required
• Ability to effectively plan, prioritize, execute and follow-up in a timely manner and anticipate problems and roadblock
• Working knowledge of SARBOX is desirable

The base compensation range for this position is $99,600 to $184,200. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.