Medical Information Specialist

Medical Information Specialist (12-month contract - MAT Leave backfill)

THE POSITION

The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk Canada is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with Health Canada to providing medical education and collecting data to support evidence and new product development, CMR is involved. The Medical Operations team, consisting of Customer Care, Medical Information, Medical Education, Medical Training, Grants and Donations, and Medical Omnichannel, is focused on building excellence and delivering value for the organization and our healthcare ecosystem customers. 

The central function of the medical information service is to provide balanced scientific information to our external customers (patient and HCP) in response to their questions, to ensure the safe and effective use of Novo Nordisk  marketed (promoted/non-promoted) and investigational products. 

The Medical Information Specialist supports the needs of Novo Nordisk Canada Inc. by providing Medical Information services to external and internal (medical affairs, marketing, market access, and sales departments) customers across the Diabetes/Obesity/MASH/ Cardiovascular/Renal and Alzheimer therapeutic areas with the ultimate goal of improving patient care in our therapeutic focus areas. 

RELATIONSHIPS

REPORTS TO: Director, Medical Operations

# DIRECT REPORTS: None

ESSENTIAL FUNCTIONS

• Provides medical support on Novo Nordisk’s portfolio of products and therapeutic areas (except for rare disease area products), in compliance with all internal and external regulations, through
  • verbal and written responses to inquiries from healthcare professionals, patients, medical science liaisons, and sales representatives
  • current literature on products and therapeutic areas
  • the best information on product use, including the adverse event profile
  • information on recent studies, including off-label uses
• Manages activities and customer communications efforts of Medical Information and is one of the prime contacts for Medical Information activities.
• Assists in the development, review or updates of Medical Information documents including standard letters, FAQs and other medical documents and ensures their creation, review and approval are in line with relevant SOPs and external regulations.
• Assists with the development of performance and quality standards, Medical Information objectives, and assessment of resource and training needs for Medical Information services.
• Ensures utilization of technologies (e.g., MIDAS, Veeva Vault, Artificial intelligence) to improve the flow of information and reduce administrative tasks.
• Assists with the creation and improvement of reports using MIDAS and other tools, for Medical Information insights generation.
• Documents drug information requests from healthcare professionals, patients and other external and internal stakeholders in the medical information call tracking system (MIDAS)
• Reviews and assists in the updates of new procedures and SOPs to improve efficiency, workflow, and quality of responses. 
• Assists or leads Medical Information preparation activities to ensure readiness for product launches and labeling expansions 
• Participates in Medical Affairs therapeutic area team meetings, identifies and reports back information relevant to the medical information service. Communicates insights and information relevant to the therapeutic area teams. 
• Contributes to medical information team meetings by sharing difficult cases, assisting colleagues with their questions, communicating Medical Affairs therapeutic team plans and information, and shares ideas to improve quality and/or efficiencies.
• Reports adverse events, pregnancy exposure misuse, and other safety events within timelines as per SOP and departmental processes.
• Serves as an in-house resource for product information and Medical Information expertise. 
• Remains current with changes in regulatory requirements, clinical practice procedures, and with publications on NNCI and competitor products.
• Performs other tasks as assigned by management.

PHYSICAL REQUIREMENTS

Open space working station. Multiple and simultaneous deadlines.

QUALIFICATIONS

• PharmD/Pharmacist/MD/PhD with relevant experience
• Bilingualism (English and French) is an asset
• Minimum 3+ years of relevant experience in the medical/pharmaceutical industry
• Demonstrated understanding of evidence-based medicine
• Clinical practice experience involving direct patient care
• Demonstrated excellence in medical writing, editing, and presenting to others
• Able to manage multiple projects with tight deadlines simultaneously

APPLICATION DEADLINE: APRIL 29th, 2024

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please email us at cami-hr@novonordisk.com

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.