Commercial Excellence Partner

Are you passionate about driving excellence in field operations? Do you have a knack for simplifying complex processes? We are looking for a Commercial Excellence Partner to join our team in Madrid, Spain. If you are a curious learner with strong communication skills, read more and apply today for a life-changing career.

The Position

As a Commercial Excellence Partner, you will represent the Commercial Excellence function in a Customer Team, aligning the needs of the customers to the critical processes of Commercial Excellence. You will be driving the segmentation and targeting process, as well as ensuring the right focus on execution, by regularly reporting on the line KPIs providing insights into the data. This is a great opportunity for an experienced professional eager to build, create and make an impact in a growing and highly ambitious organization.

Among your main responsibilities will be:

• Represents the Commercial Excellence function in a Customer Team, aligning the needs of the customers to the critical processes of Commercial Excellence:
  • Drives the segmentation and targeting process, ensuring the right activity plans for the sales line. Leads the overall segmentation process, collaborating closely with other Customer Engagement functions, such as Customer & Market Insights and Customer Experience.
  • Drives continuous improvement of territory alignment for its customer line, adjusting territories when business requires and ensuring optimal utilization of resources.
  • Ensures focus on execution, by reporting regularly on KPIs for the line and execution metrics and providing insights into the data.
  • Excels on sales analytics, partnering with the Customer Care organization on generating insights on sales performance.
  • Identifies need for field capabilities and works closely with training partner to ensure plans for development are in place.
• Collaborates on building the design and implementation of the Incentive compensation plan for the year, in close collaboration with the Head of Commercial Excellence and the affiliate Incentive Committee.
• Supports the evolution of the GTMM to omnichannel by providing input into field requirements and developing tools that support the transformation, including field capabilities.

Qualifications

•             Degree or equivalent in Business Administration, Life sciences, Engineering or similar required.

•             3-5 years of experience in customer engagement / commercial excellence / business operations / strategic consultancy.

•             Strong analytical skills and problem-solving skills

•             Strong stakeholder engagement skills, with the ability to expand stakeholder relationships at all levels by continuously proposing solutions that meet their objectives.

•             Demonstrated ability to successfully develop, implement, and deliver commercial excellence solutions. Field experience will be valued.

•             Strong influencing skills with the ability to challenge and gain consensus across varied teams.

•             Proactive and accountable with a clear drive for delivery making things happen

•             Excellent interpersonal and communication skills.

•             Agile in approach with a flair for the development of new ways to grow and improve the business.

•             Strong presentation skills with the ability to tailor content relevant to the audience.

•             Exceptional team player and collaborative in approach.

•             Solid verbal & written communication skills (EN. & ES.)

•             Digital mindset

About the Department

You will join our Customer Engagement team reporting to the Head of Commercial Excellence. Under this role, you will have a strong cross-functional collaboration with the business leaders and regional counterparts.

Working at Novo Nordisk

At Novo Nordisk, we are committed to develop better healthcare solutions and ways of operating to assure an excellent customer and patient experience. And as we believe that digital innovation is key to achieve this goal, we are reinforcing our teams by bringing talented people eager to be part of the change. If you share our passion and want to make a real impact, then this is the right place for you.

Deadline

Apply before 25/03/2025

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.