Advanced IT System Supporter for CMC Clinical Supplies

Advanced IT System Supporter
CMC Clinical Supplies
CS IT Planning Systems
Location: Måløv, Denmark

Bridge IT, quality, and clinical supplies.

In this role, you work at the heart of our clinical supply chain, supporting change management, risk assessments, audits, and system compliance. You collaborate closely with IT, quality, and operations to keep critical clinical supply systems compliant, reliable, and inspection‑ready. As an Advanced IT System Supporter, your work enables validated and compliant IT systems in a highly regulated environment - directly supporting life‑changing clinical research in more than 50 countries.

Your new role

As an Advanced IT System Supporter in CS Digital Solutions, you ensure clinical supply systems meet the highest regulatory and quality standards. Working closely with CS POMS system support teams in Denmark and India, your work helps enable the timely distribution of clinical trial products to patients. Your day-to-day responsibilities and support will include:

Compliance & Quality

• Support audits and inspections, addressing and closing compliance gaps
• Support periodic system reviews to ensure validated state and access compliance
• Support vendor assessments, disaster recovery, and system lifecycle activities

Operations & Support

• Provide Level 1 & 2 POMS system support, managing incidents, problem tickets, and coordination across CS POMS support teams.
• Support POMS system users with access, configuration, workflow, errors and system availability.
• Diagnose issues by reviewing logs and system status, reproducing user issues, and applying standard troubleshooting steps.
• Deliver user support and training, including guidance on correct system usage and basic troubleshooting.
• Install, relocate, reconfigure, remove and maintain hardware and related equipment.
• Troubleshoot and resolve hardware‑related incidents (SOTI), including internal and inbound customer escalations, in a timely manner.
• Install, configure, and upgrade hardware, software, and firmware as required
• Work with remote OS/support teams to troubleshoot and resolve hardware failures.
• Be “on call” to provide on‑site support for critical server hardware incidents.
• Identify recurring issues and recommend process improvements through root‑cause analysis.

Your skills & qualifications

We are looking for a candidate with a Bachelor’s or Master’s degree in IT, Engineering, Pharmaceutical Science, Business Development, or a related field, combined with:

• Experience working in the pharmaceutical industry with strong understanding of GxP requirements and Quality Management Systems (QMS).
• Understanding of ITIL principles for IT service delivery and support.
• Experience with SOTI hardware
• Hands‑on experience working in Agile (DevOps) delivery models, including change management using ServiceNow.
• Proven expertise in conducting IT Risk Assessments, managing Data Privacy tasks, and performing periodic system evaluations (ITPSE, User Access Reviews, Configuration Management).
• Super-user level IT systems experience with Level 1/Level 2 incident management and problem ticket resolution capabilities.
• Experience with QualityDocs/Vault Quality or similar document management systems, including authoring and reviewing SOPs and QMS documents.

Experience with Manufacturing Execution Systems (MES), clinical supply systems, or clinical trial operations is considered an advantage.

You apply a LEAN mindset to drive continuous improvements, collaborate effectively across cultures and functions, and practice strong stakeholder management. You enjoy mentoring others, sharing knowledge, and building best practices within technical teams. You communicate fluently in Danish and English and have hands‑on experience supporting audits and inspections with a solution‑oriented approach to closing compliance gaps.

Your new area

As part of the CMC Development organisation, CMC CS plays a key role in supporting patients with chronic diseases worldwide. We pack and distribute clinical trial products to more than 50 countries, ensuring reliable and timely supply. The area consists of around 300 employees across four closely collaborating departments, united by a strong patient focus.

Within CS Digital Solutions, we deliver end‑to‑end capabilities across data engineering, business intelligence, advanced analytics, and AI‑driven automation. We develop and operate global data platforms that enable reliable, scalable, and high‑quality data flows across clinical trial operations. Our goal is to create innovative, data‑driven solutions in a collaborative environment that encourages knowledge sharing, continuous learning, and new ways of building better data solutions.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

More information

Please contact Sr Manager, Nicolai Kristensen, on ncki@novonordisk.com

Deadline

28 April 2026.

You do not need to attach a cover letter to your application, but please include a few sentences about your motivation for the role in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.