Hemophilia Community Liaisons - California

Facility:  Sales

Los Angeles, CA, US

About the Department

The Strategy & Rare Disease (STARS) organization drives the long-term strategic direction of Novo Nordisk Inc. (NNI)/North America Operations (NAO) and leads all US commercial efforts for Novo Nordisk’s Rare Disease portfolio. The mandate of STARS is to facilitate the development and to coordinate the execution of the long-term strategy, defining a sustainable business model in US beyond a 5-year time horizon. This department serves as the insiders of the US market when informing and help shaping upstream decisions around future investments and assets. The Rare Disease portfolio includes products in the hemophilia and growth disorders therapeutic areas, new products in the pipeline, and products acquired through business development efforts in existing and new areas. The STARS team collaborates and partners with groups across NAO, Research & Early Development, Development, innovation hubs across NN, other affiliates, and global. We’re looking for individuals who are enterprise thinkers, inclusive leaders, and strong collaborators, as we embark on shaping our future.


The Position

Attends, and when possible assists with planning events held by patient organizations in his/her territory, and represents Novo Nordisk, Inc. (NNI) at selected national events hosted by those patient organizations. Events may include fundraising/volunteering efforts along with representation at educational meetings. Collaborates with Market Access and Government Affairs teams when advocacy issues arise and as appropriate. Cultivates relationships with patients, caregivers and other community stakeholders by participating in and assisting with community events on behalf of NNI. Establishes and manages relationships with key patient organizations, including local chapters of the National Hemophilia Foundation and, Hemophilia Federation of America chapters etc. Regularly communicates perspectives, findings and insights to BioPharm leadership through informal and formal (e.g., oral and written presentations) mechanisms Includes sharing insights and competitive intelligence within the hemophilia area. Represents NNI to the Hemophilia patient community and patient organizations (e.g., local hemophilia chapters) with the goal of increasing patient awareness of Novo Nordisks hemophilia products in an assigned territory. Serves as the center of coordination for patient-related activities across patient community and the broader NNI organization (both within BioPharm and relevant functions outside of Biopharm) to ensure that learnings from patients, caregivers and other stakeholders are incorporated into the BioPharm strategy and business decisions.



Helps identify when home office support and presence is needed at larger community based events such as chapter meetings and other functions. Member of the Hemophilia Field Force and has interactions with hemophilia Marketing to provide feedback on development of direct-to-patient materials, tools and programs. Reports directly to BRD and interacts with other Hemophilia Community Liaisons (HCL)and other relevant NNI functions including Government Affairs.


Essential Functions

  • Develops direct relationships with patients/caregivers and other hemophilia community members including hemophilia organizations and chapters, state and local advocacy groups
  • Executes patient and caregiver educational meetings / exhibits at chapter events, home care meetings, patient conventions, patient dinners, support at community events/camps, etc. about hemophilia and NNI products and services within relevant guidelines
  • Plans and conducts meetings with state and local chapters with the goal of educating patients, caregivers, and other stakeholders on NNIs products and services within relevant guidelines
  • Promotes NNI hemophilia products and services to patients and caregivers within the hemophilia community
  • Coordinates with BRDs and Marketing team, regularly sharing insights on how NNI can continue to improve its offering to the hemophilia community
  • Coordinates with other HCLs to prepare internal communications to the BioPharm team, keeping internal stakeholders attuned to the pulse of the community
  • Ensures all communications are HIPAA compliant
  • Identifies for home office, opportunities for increased levels of presence, support and engagement
  • Proactively works to continually deepen NNIs relationship with State and local advocacy organizations (e.g. local chapters of NHF, HFA, etc.), engaging with Government Affairs when necessary
  • Represents NNI at local and national hemophilia events
  • Supports planning efforts for community fundraising activities as needed
  • When necessary, directs questions from the community to the appropriate NNI channel (e.g., ePIR, NovoSECURE, etc.)
  • Utilizes discretionary budget for maximum impact on sales


Physical Requirements

75-90% overnight travel required.



  • At least 3 years of relevant experience required. Relevant experience may include hemophilia care, treatment or advocacy, business to business or pharmaceutical sales experience; pharmaceutical sales experience preferred
  • Marketing or clinical experience preferred
  • A Bachelor’s degree required, scientific degree preferred


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


Novo Nordisk requires all new hires to be fully vaccinated against COVID-19 prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.