Customer Engagement Director - Lisbon

Are you a visionary and inspirational leader with a passion for enhancing customer engagement, digital transformation, and business excellence? We are looking for a talented Customer Engagement Director to join our team in Lisbon, Portugal. If you are ready to make a difference by boosting our commercial excellence, improving our engagement and experience leveraging data and analytics, read on and apply today for a life-changing career.

The Position

As our Customer Engagement Director, your mission is to lead our Customer Engagement strategy, fostering a customer-centric and data-driven organisation to excel our commercial execution. You will set the direction of this high-performing team, ensuring the alignment of our key functional areas – Customer Experience, Customer Data & Engagement Ecosystem, and Commercial Excellence – with the implementation of the Future Frontline Customer Engagement Roadmap.

Your key responsibilities will include:

• Push boundaries and be the advocate for a mindset change within the organisation to elevate the way we engage with our customers.
• Partnering with the commercial and medical teams to drive our frontline excellence to enhance customer engagement.
• Define and execute strategic plans to drive commercial excellence and optimise omnichannel activities, ensuring robust cross-functional collaboration.
• Establish a data-driven approach to build informed decision-making leveraging data, technology and analytics.
• Engage with key stakeholders to build relationships, gather input, and drive advocacy for the organisation.
• Empower the team to take initiative and act confidently, provide coaching and feedback, address development needs, ensure team well-being and motivation, and promote a culture of continuous learning, collaboration and improvement.

Qualifications

As a person, you are a strategic thinker with the ability to navigate business complexity, with an innovative mindset to drive successfully our customer engagement strategy. You are a strong leader able to develop partner relationships and influence at different levels. Self-driven with a “can do” mindset, positive attitude and leading by example.

To be successful in this role, we are looking for candidates with the following qualifications:

• University degree in Business, Sciences, Economics or related field; MBA or advanced degree preferred.
• Solid experience in commercial excellence, omnichannel strategies, engagement platforms or digital transformation within the pharmaceutical industry.
• More than five years’ experience as a people manager is required. Proven track record of effective management. Previous experience as part of a country Leadership Board will be an advantage.
• Proven leadership and project management experience with cross-functional teams and matrix organisations.
• Excellent analytical skills to interpret complex data, identify trends, and generate actionable insights.
• Fluent spoken and written English. Fluency in Portuguese is an advantage.

About the Department

The Customer Engagement Team has as its main objectives improving our customer interactions and driving customer-centric initiatives leveraging our Future Frontline Customer Engagement Model to excel in our commercial execution strategy in a cross-functional way. You will report to the General Manager of Novo Nordisk Portugal, being part of the Portuguese affiliate Leadership Team, working together with the rest of the leaders to ensure that business goals are achieved and exceeded.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Deadline 

Apply before 15th June 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.