IT Supporter

Do you want to play a central role in shaping IT support for our suppliers while ensuring the most effective and efficient solutions? Are you excited to collaborate in an international environment with occasional global travel?
Then we want you on our team at Global Contract Manufacturing Devices (GCMD). Submit your application now!

The position
As an IT Supporter, you will collaborate closely with internal and external stakeholders to deliver excellent support and ensure the high performance of our IT systems. By joining the newly established IT, Data, and Digital team, you will play a key role in shaping our IT support approach, driving continuous improvement, maximizing uptime, and ensuring compliance.
Your key activities include:

• Providing IT support for Flexternal and other solutions to maintain a stable supplier production network, ensure system compliance and security, and minimize production downtime in collaboration with stakeholders.
• Leading small-scale IT upgrades, patching, and hardware replacement projects, ensuring internal stakeholder alignment, supplier coordination, and lifecycle management of IT systems and infrastructure.
• Enforcing IT security and data compliance policies, assist in identifying and mitigating security risks, and ensure adherence to regulatory requirements.
• Acting as an SME for the Flexternal solution, providing guidance and expertise to the broader GCMD team.
• Drive enhancements in production IT processes by applying analytical skills and LEAN methodologies to improve efficiency and system performance.

As an IT Supporter, you will have the authority to troubleshoot and resolve technical issues while implementing IT strategies and policies as directed by senior management. The role requires regular coordination with internal teams, outsourcing staff, and consultants to ensure smooth IT operations while maintaining independence in diagnosing and resolving issues within established guidelines.

Qualifications
To be successful in this role, we imagine you:

• Hold a bachelor's degree in computer science, business administration, engineering, or a related field—preferably with a background in production—or have few years of relevant IT experience.
• Possess proven experience in the operation and maintenance of IT systems, preferably within the pharmaceutical industry.
• Have experience with IT security, data compliance, and documented knowledge of ISO, GMP, and GxP regulations.
• Demonstrate proficiency in both spoken and written English, along with strong analytical, networking, and interpersonal skills.
• Be quality-minded, structured, highly responsible, and willing to travel occasionally to support global suppliers.

About the department
IT, Data and Digital is a newly established team in the GCMD Business Support department. In Business Support we are responsible for driving cross functional strategic priorities and support across GCMD within strategy deployment, communications, finance, LEAN, IT, digitalisation, training, quality and EHS.
Global Contract Manufacturing Devices is responsible for managing the global external production network for device components and pen needles. We are office based with shopfloors at Contract Manufacturing Organisations on a global scale. Collaboration with a diverse range of stakeholders internally and externally is crucial for us to succeed. 
You will collaborate with talented colleagues in GCMD. You will join new team of fun and dedicated colleagues who come together to set direction and support GCMD through its rapid journey of growth.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact
For further questions about the position, please reach out to Therese Jensen, Manager for IT, Data and Digital GCMD, via e-mail: trxj@novonordisk.com 

Deadline
11 March 2025.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo to your CV.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.