IT Support Consultant

Category:  Information Technology & Telecom

Gatwick, West Sussex, GB


Are you skilled in IT and looking for a career where you can use your quality knowledge, technical and communication skills to play a key role in a challenging and highly professional environment? If so, then seize the opportunity and become our IT Support Consultant at Novo Nordisk.


About the position and department
As IT Support Consultant in Crawley, United Kingdom you will report to IT Operations Manager EMEA North. You would be a part of Global IT Operations team (GITO). IT Support Consultant will be responsible for the management of IT equipment resources, performance of On-Site IT services, and support and collaboration with Global IT Operations. 

You will provide IT services and solutions to Affiliate staff and management, manage the relationship with vendors and partners, as well as actively work and participate in the GITO virtual IT Team set-up. Along with other team members you will work to improve the operational effectiveness and optimise existing services of the company based on user feedback. This is a permanent, on-site position. 


Key responsibilities and objectives
In this role you will perform the On-Site IT services and support local IT infrastructure team (ex. responsible together with the Incident Manager for GITO EMEA for resolving local critical incidents). Your focus will be on providing user training and ensuring user satisfaction. You will help the manage IT equipment lifecycle process and assist and collaborate in IT project implementation. IT Procurement tasks are part of the role too.

You will be asked to pay multiple visits to remote affiliate offices and participate in abroad GITO (Global IT Operations) meetings on occasion. You will ensure and work in compliance with Novo Nordisk principles, relevant SOPs (Standard Operating Procedures) & legal laws.
This role is for a high performing professional with excellent communication skills and ‘making things happen attitude’ who is open, flexible and customer oriented. 


•    University Degree in IT/Computer Science or bachelor’s degree with relevant discipline
•    Appropriate service management program (ITIL foundation certification)
•    Experience with ITSM tools like ServiceNow 
•    A minimum of 3 years of IT support related experience is required
•    Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices. 
•    Previous experience working in a 24/7 organisation & willingness to travel on regular basis. 
•    Working in an Agile set-up with Kanban and Scrum teams
•    Fluent in oral and written English
•    Experience working in an international environment is an asset. 


What we offer
We offer a competitive salary plus bonus, private healthcare, life assurance, income protection and a fantastic pension scheme. You will also be entitled to flexible benefits which include holiday insurance, childcare vouchers, optical insurance, holiday buy and sell, Perkbox and much more! Working at the head office at Gatwick you also have access to even more amazing benefits such as free parking, free breakfast and lunch, lunch time fitness classes, access to our gym and workplace massages!

Novo Nordisk offers an excellent inclusive culture with a focus on healthy living, flexible working, and corporate social responsibility activities. The Novo Nordisk Way includes our vision, our values, and our commitment to ensure we are a great place to work, and we want you to be a part of that!


Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.


Please submit your application via the Novo Nordisk website. We are unable to accept direct CVs.

21th January 2022


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.