Customer Insights Lead

For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and rare blood and endocrine diseases. 

Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as Best Places to Work and Vitality – Britain’s Healthiest Workplace 2nd year running.

Are you passionate about transforming data into actionable insights? Do you thrive in a customer-centric environment? We are looking for a Customer Insights Lead to join our Customer & Frontline Excellence team in the UK. If you are ready to drive strategic decisions and optimize business performance through customer insights, then read on and apply today for a life-changing career.

The position

As a Customer Insights Lead at Novo Nordisk, you will drive the development of a data-driven mindset across the business, creating a customer-centric environment. You will utilize research data and information to proactively identify business opportunities and collaborate with internal stakeholders to act upon these opportunities.

Your key accountabilities will include:

• Lead the way in finding the best methods for collecting data and creating plans for analysing it, making sure we have all the info we need to support the business
• Provide the business with accurate, timely information to help predict what our customers need and guide our big decisions
• Find the key areas that shape our strategies by diving into the data
• Work with our data experts to create powerful insights that help our customer teams be even more effective
• Guide and mentor more junior team members in your area of expertise

Qualifications

To be our new Customer Insights Lead, we are looking for a person with:

• A degree or equivalent in business, economics, marketing, science, or informatics
• Experience in analysing customer behaviour and engagement and developing integrated customer strategies and tactical planning based on customer insights
• Proven success in leading cross-functional teams with the ability to communicate clearly and explain complex analysis in a clear, concise, and engaging way to a range of stakeholders, including senior leadership
• Understanding of NHS landscape
• Proven experience in recognizing the need for comprehensive market research within the broader business context, overseeing direction, delivery and execution of resulting strategies
• Proficient in identifying and addressing knowledge gaps within the market, proactively devising strategies to bridge these gaps, and successfully gathering organizational support for implementation

About the department

The Customer & Frontline Excellence department is part of the UK Commercial Excellence team at Novo Nordisk. We are dedicated to delivering exceptional customer experiences and driving business growth. Our team works closely with cross-functional stakeholders to ensure that our commercial strategies are customer-centric and aligned with our mission to defeat serious chronic diseases. Join us and be part of a dynamic and collaborative team that is making a difference in the lives of patients.

Working at Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Together, we go further. Together, we’re life changing.

What We Offer

• Bonus: We do our best work to succeed together. When goals are reached, you’ll be rewarded through our bonus scheme.
• Your workplace: Our offices will be your primary workplace but with flexibility to work 2-3 days at home during your working week.
• Pension: a market leading pension scheme with generous employer contributions
• Wellness: We want you to be your best self, so you’ll have access to an award winning Wellness programme, including Private Medical Insurance.
• Insurances: All colleagues are covered by our private medical, life and disability insurance which provides protection and peace of mind.
• Inclusive culture: our culture is one of care, support and respect for our people.  We are committed to making your workplace safe and believe that a transparent, inclusive culture and leadership is the way to empower every individual to do their very best.

Application support

We are an equal opportunities employer, and we commit to an inclusive recruitment process and equality of opportunity for all our job applicants.  If you're a person with a disability, if you're neurodivergent, and need any adjustments to be made during the application and selection process, please send an email to GIFJ@novonordisk.com.  Please include your name, the role you are interested in and the type of adjustment your need. 

Deadline

Please apply by the end of 7th May.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.