Omnichannel Customer Engagement specialist

Are you passionate about omnichannel marketing and customer experience? Do you have a knack for scouting innovative ideas to enhance customer engagement? If so, we invite you to join our team as the Omnichannel Customer Engagement (OCE) Specialist. Read more and apply today for a life-changing career.

The position

As an OCE specialist in Finland, you will join a highly dynamic Customer Excellence team responsible of driving the innovation, development and implementation of our digital marketing and Omnichannel Customer Engagement roadmap. Position is reporting to the Director, Customer Excellence.

You are expected to have a keen interest in future opportunities in omnichannel marketing, customer experience and scout new innovative ideas to improve customer engagement in our digital marketing channels. Some of these ideas are expected to turn into development projects that you will be managing.

Your main accountabilities will be:

• Drive comprehensive customer journeys by combining various touchpoints to serve our customers.

• Manage development projects that stem from innovative ideas to improve digital marketing channels. Measure OCE campaigns and channels performance to optimize customer experience.

• Build content in internal tools and manage our marketing consent database.

• Lead e-mail marketing development and coordination across the entire portfolio.

• Work in cross-functional groups, ensuring seamless collaboration with multiple stakeholders.

Qualifications

We are looking for a candidate who possesses:

• A bachelor’s or master’s degree in marketing, business, IT, or a related field.

• 2 to 5 years of working experience in digital marketing.

• A dynamic and structured working style with project management capabilities.

• IT system understanding/skills to drive the development of digital marketing channels.

• Strong interaction and communication skills for operating in a cross-functional setting.

• Proficient Finnish and English skills at a business level.

You will be given opportunities to use your full potential and to learn and develop as a professional by ensuring you the best possible support to your work. At Novo Nordisk we are committed to offering lifechanging careers and being an engaging workplace to our employees.

About the department

Novo Nordisk Finnish affiliate is a professional, +70 people organization. Office is in Leppävaara, Espoo. Our work is about setting the pace for better patient outcomes in Diabetes, Obesity and other chronic illnesses. People create our success and at Novo Nordisk we are committed to offering lifechanging careers and being an engaging workplace to our employees.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things–from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV in English.

For more information, please contact our Director, Customer Excellence Anna Klemetti-Lokay, akti@novonordisk.com, tel. +358408433310. Preferred times: Tuesday 4th March or Wednesday 12th March from 9:00 to 10:00 or 14:00 to 15:00 (CET +1) 

Internal candidates are kindly asked to inform their line managers prior applying.

Please note we accept applications only via our recruitment portal.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.