Digital and MCE - Specialist

Are you passionate about creating exceptional customer experiences? Do you have the skills to lead multichannel customer engagements that drive business impact? If so, we invite you to join our team as a Digital and Multichannel Customer Engagement (MCE) - Specialist at Novo Nordisk Bangladesh. Read more and apply today for a life-changing career.

About the department
The Customer Engagement Department at Novo Nordisk Bangladesh is at the forefront of driving sales activities and promoting our products to healthcare professionals, pharmacies, hospitals, and other public institutions. Our team is dedicated to developing and implementing innovative sales strategies, managing customer relationships, and achieving sales targets. We foster a collaborative and dynamic atmosphere where your contributions can make a real difference.

The position

Digital and MCE - Specialist leads the execution of multichannel customer engagements that deliver a superior customer experience and business impact - delivering the right message, through the right channel, to the right customer, at the right time as well as plan and owns Multichannel Customer Engagement (MCE) & digital campaign/projects, execution and performance measurement which includes local content planning & operations and digital channels & platforms and works in partnership with medical, marketing, sales, CE and Legal & Compliance as well as oversee third party digital and content providers.

Other key responsibilities include: 

• Execute and optimize local multichannel engagement projects by leveraging data analysis, customer insights, and tailored content strategies to enhance customer journeys.
• Foster innovation to deliver unique and impactful customer experiences across various channels.
• Act as the digital platform/channel owner & activator, including Health Care Professional (HCP) Portal and intent messaging
• Lead seamless content & MCE operations, including governance, campaign & content calendar management; support and execute HCP and patient engagement journey-based experiences across multiple channels
• Explore and manage partnership opportunities relevant to the affiliate with key stakeholders and engage regulatory authorities aligned with business challenges.

Qualifications

• Bachelor’s Degree with digital experience; specialization in communication, business, and/or marketing preferred
• 3-5 years of digital, multichannel execution experience preferably in healthcare
• Demonstrated broad marketing mix strategy experience with expertise in all digital channels
• Ability to effectively partner with internal and external stakeholders at various levels
• Experience and exposure to customer experience capabilities preferred; experience in orchestration engines and Customer Relationship Management (CRM) like IQVIA Orchestration and Customer Engagement – Digital (OCE-D) is an added advantage; demonstrated judicious and analytical proficiency.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact
Upload your CV to our online career page (click on Apply and follow the instructions).

Deadline
23 March 2025
Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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