Systems Engineer I - Server Admin

Facility:  Information Technology & Telecom

Clayton, NC, US

About the Department   

At Novo Nordisk, we want to make a difference. For nearly 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world. 
In Clayton, NC, we now operate two adjacent pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.  
Our Clayton, NC Diabetes Finished Products (DFP) facility is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. When you work at DFP, you’ll join a global network of manufacturing professionals focused on several key, final production processes, including sterile formulation, filling, inspection, device assembly and packaging. 
At DFP, our employees are passionate about what they do, knowing their work makes a difference to millions of people who rely on our products every day. After all, producing medicines is a special responsibility. 
Join Team Novo Nordisk and help us make what matters.


Position Purpose

Responsible for the operation, maintenance, administration, & lifecycle management of selected infrastructure systems & platforms.



  • Evaluate existing supported systems & design proposed systems to ensure lifecycle management of those systems
  • Ensure that installation, troubleshooting, qualification of infrastructure systems meets local & regulatory requirements
  • Monitoring systems & responding to IT incidents
  • Participate in investigations & responses to IT Security & Support incidents
  • Ensure security patches are deployed according to patching procedures & manufacturing recommendations
  • Participate in Risk assessments & provide analysis of supported systems for performance & capacity
  • Plan, prepare, test & execute backup & recovery procedures for supported servers
  • Responsible for backups & annually testing the Disaster Recovery Plan for supported systems
  • Provides input for IT Infrastructure Processes & Procedures
  • Resource on site projects & works with external infrastructure resources on projects
  • Participate as a resource on small department projects & other business unit projects
  • Collaborate with System Managers, Senior engineers, & IT Security for new systems or updates to existing systems
  • Serve as SME during corporate & external agency audits
  • Support & practice IT Security
  • Ensure confidentiality of sensitive data
  • Follow all safety & environmental requirements in the performance of duties Provide ad-hoc production support & after-hours support to the site
  • Other accountabilities as assigned


Required Qualifications

BS degree in related field with minimum 5 years related experience or 10 years direct experience.


Desired Qualifications

  • Knowledge of Microsoft OS, Linux OS, Networking principles, & concepts of IT Security
  • Experience in environments with more than 300 servers & 2000 workstations
  • Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, & IT Security
  • Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.)
  • Strong technical background in IT Infrastructure systems & networking
  • Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms & deployment of servers, Backup Solutions & Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & network monitoring & packet analysis tools
  • Analyzing, troubleshooting, documenting, & resolving infrastructure & business system hardware, software & networking incidents
  • Creating user accounts & managing access control based on company policies
  • Maintaining an inventory of installed software/hardware & managing software licensing
  • Configuring, optimizing, & monitoring operating system software & servers
  • Perform life-cycle system development tasks for IT infrastructure systems
  • General understanding & practices ITIL framework (Incident Management, Problem Management, Change Management, Asset Management, Release Management, Service Level Management, etc)
  • Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
  • Maintain infrastructure documentation & system testing in accordance with federal, corporate, & local requirements
  • Follow all IT infrastructure policies & procedures for qualifying, managing, & retiring IT Infrastructure Systems
  • Adhere to the Operation & Maintenance Procedures & IT Disaster Recovery Plans for supported systems
  • Participate in security audits, risk assessments, & analysis
  • Adhere to strategic IT solution strategies
  • Experience with Systematic Problem Solving (Ability to troubleshoot, resolve, & document IT infrastructure incidents)
  • Knowledge of project management & the development life cycle required
  • Perform project implementation tasks, including system assessments, market surveys, design specification development, system implementation & training for various information technology while using established procedures
  • Assure all system documentation is up-to-date prior to rollout & compliant with requirements
  • Establish & operate within IT infrastructure cost center & project budgets
  • Demonstrates good written & oral communication skills
  • Develops & maintains strong internal relationships
  • Perform other duties as assigned
  • Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical FDA Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles


Physical & Other Requirements

  • Ability to lift up to 50 lb
  • Ability to work in confined spaces & near operation equipment
  • Ability to work in moderate to loud noise environments
  • Ability to work hours necessary to support production & maintenance activities
  • Novo Nordisk requires all employees to be fully vaccinated with a COVID-19 vaccine by December 8, 2021.  As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation for those unable to be vaccinated. You will be required to upload an image of your COVID-19 vaccine card at the time of hire and/or on your first day of employment.


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.