Senior Information Systems Analyst

Facility:  Information Technology & Telecom

Clayton, NC, US

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.


In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.  Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do.


What we offer you:

  • Leading pay and annual performance bonus for all positions
  • All employees enjoy generous paid time off including 14 paid holidays
  • Health Insurance, Dental Insurance, Vision Insurance – effective day one
  • Guaranteed 8% 401K contribution plus individual company match option
  • Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
  • Free access to Novo Nordisk-marketed pharmaceutical products
  • Tuition Assistance – reimbursement up to $10,000 annually 
  • Life & Disability Insurance
  • Employee Referral Awards


At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.


Position Purpose

Responsible for the operation, maintenance, administration, & improvement of selected information systems & platforms.



  • Responsible for local site IT Security Procedure Compliance
  • Follow all safety & environmental requirements in the performance of duties
  • Translates the needs & requirements of Novo Nordisk businesses & functions into IT solutions
  • Identifies IT gaps & recommends strategic technical solutions to meet those IT &/or business needs
  • Ensure that installation, troubleshooting, qualification & validation of equipment & systems meets objectives & requirements
  • Leads IT efforts as work package owner on site projects & leads internal & external IS Analysts working on projects
  • Provides mentoring & technical guidance to IS Analysts
  • Provides IT Governance for IT Infrastructure
  • Analyzes, plans, & audits the IT systems supported
  • Responsible for providing the Disaster Recovery Plan any new IT systems implemented
  • Annual Disaster Recovery Testing for any supported systems
  • Provide ad-hoc production support & after-hours support to the site
  • Other accountabilities, as assigned


Required Qualifications

  • BA/BS in information technology or related field with minimum five (5) years of related experience or ten (10) years of direct experience
  • Practical experience in implementing & administering infrastructure systems with more than 500 end users
  • Experienced professional in active directory, virtualization, storage, server administration, remote desktop services, networking, &/or disaster recovery
  • Certification in an infrastructure services, security, or networking discipline (e.g. MSCE, CNE, Security+)
  • Specific knowledge of Microsoft networking principles & concepts
  • Experience authoring IT proposals, requirements, & specifications


Desired Qualifications

  • Trouble-shoot, diagnose, resolve & document IT infrastructure systems
  • Create, implement, & ensure adherence to strategic IT solution strategies
  • Establish, enforce & maintain IT infrastructure policies & procedures
  • Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
  • Coordinate computer system operation & administration tasks of multi-user computer & communications systems, including user security administration, training, backup, restoration, system software updates, performance monitoring, problem determination & resolution
  • Experience in backing up & restoring systems
  • Maintain infrastructure documentation in accordance with federal, corporate, & local requirements
  • Maintain & update the IT disaster recovery plan for supported systems
  • Perform life-cycle system development tasks for IT infrastructure
  • Provides IT infrastructure security governance
  • Assists management with coordinating & prioritizing activities of IT infrastructure team
  • Demonstrates leadership skills; act as project lead or work package owner & lead cross functional project teams in the development & implementation of programs
  • Knowledge of project management & the development life cycle required
  • Perform project implementation & management tasks, including needs assessment, market surveys, design specification development, system implementation & training for various information technology, telecommunication technology projects in accordance with established procedures
  • Assure all system documentation is up to date prior to rollout & compliant with requirements
  • Has the ability to influence others on objectives & projects outcomes
  • Establish & operate within IT infrastructure cost center & project budgets
  • Demonstrates superior written & oral communication skills
  • Develops & maintains strong internal relationships
  • Participate in corporate infrastructure guidance groups
  • Responsible for firewall security & remediation
  • Performs security risk assessments as required
  • Conducts vendor security assessments for new vendors per standard security procedures
  • Responsible for ensuring the security of the server rooms, IDFs, & IT labs
  • Performs audits via QAP on access control of administrative accounts
  • Identifies gaps with SLAs with external vendors/corporate
  • Works with system managers to identify gaps in SARBOX & GMP data protection
  • Strategic IT planning, IT project management, IT systems analysis (requirement gathering, cost/benefit proposal generation), software & hardware life cycle methodologies, software quality assurance, system specification development, analytical problem solving (SPC, TQM), critical FDA computer system requirements (21CFRPart 11), computer internetworking, configuration management & control, information system security principles


Physical & Other Requirements

  • Ability to lift up to 25 pounds
  • Ability to work in confined spaces & near operation equipment
  • Ability to work in moderate to loud noise environments
  • Ability to work hours necessary to support production & maintenance activities
  • Interface with all departments to obtain/relay information
  • Develop contacts with outside vendors & contractors
  • Ability to travel domestically, as requested (up to 20% travel)


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.