Network Operations Engineer

Facility:  Digital & IT
Location: 

Clayton, NC, US

About the Department: 

The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

The Position:

The Cloud Network Engineer role will be responsible for daily operational support of our private cloud network platforms.  This role will be located in Clayton, NC and be a member of the newly-formed Global Network Operations Center.  

 

Relationships:

This position reports to the Manager, NAO Infrastructure and will work closely with members of the North America Infrastructure team and C&CI colleagues in Denmark, Poland and India. Additional internal stakeholders may include IT System Managers, Global Security Organization, Network, Security, Application, and user related activities. External stakeholders include service providers for support of hosted infrastructure, including Accenture and Aeven. You will exhibit a global mindset and approach in your work.

 

 

Essential Functions:

Provides Technology Leadership, Support and Service:

  • Fosters and develops an environment of open and honest communication to build strong partnerships and positive perception of the C&CI organization

Analyze And Fulfills Business Needs:

  • Ensures that stakeholders’ requirements are identified and met, commitments are delivered upon and that stakeholders receive quality support services

Develops And Maintains Systems, Applications, and Infrastructure:

  • Monitors system performance and capacity of cloud and on-premises environments to proactively avoid issues and work towards continuous improvement
  • Recommends, evaluates, and implements new technologies (e.g., cloud edge computing, Virtual Private Cloud) to ensure efficacy and alignment with current and long term business goals
  • Champions best practices within functional area to enhance IT solutions and improve processes and results.
  • Implement, and support hardware and software infrastructure using the following service models: Public Cloud, on-premises, co-location data center, managed service, SaaS, PaaS, IaaS, DaaS, and hybrid implementations
  • Work with team members to automate engineering tasks, streamline processes and perform standard administration functions as needed
  • Provides Tier 2 operational support for hardware and software problems associated Cloud Data Center systems architecture and its components
  • Follows IT security best practices, policies, and procedures in support of IT security programs
  • Manages changes, upgrades, and the introduction of new technologies to the production environment
  • Implement hybrid and multi-cloud interconnectivity between public and private cloud environments
  • Installs and maintains network hardware and software for public and private cloud instances

Builds Relationships and Influences Key Stakeholders:

  • Cultural awareness relevant to working in a globally focused work environment

Infrastructure Development and Operation:

  • Excellent troubleshooting skills with ability to identify and implement solutions
  • Assists in the preparation of standards and documentation consistent with departmental guidelines

 

Understands & Applies Risk Management Practices:

  • Assists in and evaluates results of audits and assessments; participates in remediation; ensures systems meet requirements of risk and compliance practices
  • Adhere to qualification SOPs to ensure industry compliance, including CFR, GxP; apply ITSM & qualification management system (QMS) best practices as needed

 

Physical Requirements

0-10% overnight travel required.

 

Primary Responsibilities:

  • Help building and maturing the new internal capability for Network Operations. Create, contribute, and maintain accurate documentation of network configurations, processes, and procedures
  • Monitor and analyze network performance, identifying and resolving issues proactively to minimize downtime and ensure optimal network functionality.
  • Respond to alerts, incidents, and requests in a timely manner, following established procedures and protocols.
  • Collaborate with other IT teams, including Network Architects, Systems Engineers, and Security Analysts, to troubleshoot and resolve network-related problems.
  • Configure, install, and maintain network equipment, including routers, switches, firewalls, and load balancers.
  • Participate in capacity planning and network design discussions to ensure scalability and reliability of the network infrastructure.

Qualifications:

  • Bachelor’s degree, Computer Science degree, or equivalent relevant work experience required
  • Minimum 2 years of proven experience in network operations and engineering with a strong understanding of TCP/IP, routing and switching in a mostly Cisco and Palo Alto environment.
  • SDA / SDN experience highly desired 
  • Strong understanding of Active Directory, network standards and protocols, TCPIP, VLANs, Software Defined Networking
  • Hands-on experience with network monitoring tools and protocols (e.g., Solarwinds,  SNMP, NetFlow, Wireshark).
  • Familiarity with security protocols and best practices, including firewalls, intrusion detection/prevention systems, and VPN technologies.
  • Strong working knowledge of IT Service Support and Service Delivery best practices (including service desk, Incident, Problem, Change, Configuration, Capacity, and Financial Management). Experience working with an ITSM tool such as ServiceNow or Remedy
  • Strong communication skills, both written and verbal.
  • Strong interpersonal skills; works well with others in a cross functional team environment as well as a self-starter able to work independently
  • Ability to learn quickly in a fast-paced environment; interact within and outside of the organization at all levels

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

 

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

 

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.