Manager, Automation Support API

Facility:  Engineering

Clayton, NC, US

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For nearly 100 years, we have led the way in diabetes care. As a result, our employees embark on life-changing careers with opportunities for mobility and growth within a global organization. At Novo Nordisk, you will work with the best manufacturing professionals in the industry.


Our new Active Pharmaceutical Ingredients (API) facility houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk’s innovative oral products. Are you ready to help make what matters? Then, we are ready for you!


Position Purpose

Provides leadership & guidance to Automation support staff. Responsible for Automation system support & overseeing subject matter experts within BMS, PCS, MES, Historian & PLC/SCADA applications. Ensures support processes, service level agreements are in place & people are trained sufficiently to meet the system uptime requirements. Responsible for developing strategic goals & objectives in alignment with all relevant NN business plans. Drives improvement projects & system upgrades.



  • Assists in developing strategic direction for the company’s automation assets, monitors advancements in the industry, recommends & implements new technologies that help meet customer demands as well as production goals/agreements for the DAPI-US site
  • Collaborates with department leadership with oversight of automated system training, development, coaching, performance management, recruitment, & employee relations
  • Manages, leads & coaches teams of Subject Matter Experts (SMEs) to ensure a high performing collaborative team environment. Provides continuous feedback, structure & accountability to improve team performance
  • Drives technical discussions & problem solving standards
  • Creates, develops, defines & implements dynamic Key Performance Indicators (KPIs) & behavioral expectations for areas of responsibility
  • Actively involves & manages stakeholders at all levels across the organization, as well as in DK
  • Ensures automation systems & processes are available, capable & accessible to meet production & business requirements
  • Assists department management in operating in accordance with internal & external regulations & procedures
  • Follows all safety & environmental requirements in the performance of duties
  • Other accountabilities, as assigned


Required Qualifications

  • BS/BA degree in directly related field (MA/MS degree preferred)
  • Minimum of 7 years IT or Automation experience, preferably in a GMP manufacturing environment
  • Production support processes


Desired Qualifications

  • Minimum of 3 years of people leadership experience, including demonstrated ability to build a collaborative high performing team environment in a technical context, & inspire & motivate employees through continuous feedback
  • BMS, DCS, PCS, MES, Historian.  Preferably knowledge & experience with DeltaV, Syncade & Rockwell PLC/HMI systems
  • Manufacturing Intelligence systems
  • Infrastructure, networking, & instrumentation
  • LEAN manufacturing techniques & methodologies (including systematic problem solving standards)
  • System development & life cycle management
  • API production
  • Project management & IT governance, including support & system management, business continuity & forecasting


Physical & Other Requirements

  • Occasionally moves equipment and/or supplies weighing up to 30 pounds within the facility
  • Constantly operates a computer & other office equipment using hands
  • Able to travel domestically or internationally, up to 10% of the time
  • Able to work in an open office environment with the possibility of frequent distraction
  • Able to work the hours necessary to support a 24/7 continuous manufacturing operation


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


Novo Nordisk requires all new hires to be fully vaccinated against COVID-19 prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.