AskHR Services Coordinator

Facility:  Human Resource Management

Clayton, NC, US

About the Department

At Novo Nordisk, we want to make a difference. For nearly 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.


In Clayton, NC, we now operate two adjacent pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. 

Our Clayton, NC Injectable Finished Products (IFP) facility is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. When you work at IFP, you’ll join a global network of manufacturing professionals focused on several key, final production processes, including sterile formulation, filling, inspection, device assembly and packaging.


At IFP, our employees are passionate about what they do, knowing their work makes a difference to millions of people who rely on our products every day. After all, producing medicines is a special responsibility.


Join Team Novo Nordisk and help us make what matters.


Position Purpose

Responsible for providing excellent customer service support in the area of Human Resources transactions, policies, and processes. Provides overall support for all HR services within the Support teams scope, inclusive of onboarding, off-boarding, vacancy management, employee files, and new services transitioned to the team. Provides services to employees, HR Business Partners and other CoEs within HR. Coordinates and administers key initiatives and leads projects in support of current services or those identified to transition to Services team. Ensures assigned HR services remain in compliance with company policies, procedures, benefits, and federal and state laws and regulations.



  • Owns and executes assigned HR services such as vacancy management, file maintenance, separations paperwork for promotions/laterals/field transfers. Partners with HRBPs and COEs to identify additional services to transfer to the Shared Services model
  • Maintains broad knowledge of Human Resources to effectively support processes and employee inquiries with minimal escalations to HR Business Partners and/or Centers of Excellence. Continuously learns and develops HR knowledge in order to resolve issues and provide sound answers to customers
  • Ensures each customer interaction is a positive one by collaborating closely with others and providing expert knowledge. Responds to employee inquiries in a timely, professional and consistent manner
  • Partners with internal key stakeholders and/or external vendors when specific, in-depth functional knowledge or when an exception is required. Proactively identifies and executes on areas for improvement within the department
  • Participate in rotation to conduct Day 1 Orientation (home office and field) and execute Home Office I9 verification
  • Prepares activity reports, metrics and statistical data related to assigned services
  • Collaborate with the call center to ensure agents are trained and can effectively support employee questions related to assigned services
  • Collaborates with GBS in relation to requests entered by managers in Employee Central, to ensure all is processed accurately and in timely
  • Cross-train backups for assigned services
  • Maintain documented work instructions, ensuring timely review & update as necessary
  • Maintains confidentiality and privacy of any personal or sensitive data in all interactions
  • Updates knowledge articles for assigned services in the Ask HR Portal and ensures that articles are clear, concise, and can be clearly understood by the relevant employee population
  • Provides recommendations to management regarding process improvement strategies and implements based on necessary/required approvals
  • Works on special assignments or projects as assigned; duties may include leading department projects, implementing new programs, gathering, compiling, verifying, and recording data from multiple sources, creating reports, providing information regarding function-specific policies and procedures, and tracking and control of processes, projects, and activities
  • Other duties as assigned


Required Qualifications

  • A high school diploma or GED with 6 years of experience working in HR or related experience
  • Customer service experience in a customer care or HR role, receiving inbound service calls
  • Requires advanced computer skills, strong Microsoft Office skills and computer software programs specific to the function. Must possess demonstrated skills in PC applications, typically involving new/emerging technologies such as on-line databases, optical technology, intranet/internet, and computer software programs specific to the function
  • Understanding of HR service delivery best practices, processes, guidelines and legal requirements as they apply to delivering services to stakeholders and leveraging technology
  • Demonstrated success in problem solving with proven ability to pay close attention to details to ensure customer needs are met
  • Excellent verbal communication, including proper grammar, tone, and a clear speaking voice to ensure solid communication with customer via all contact channels
  • Excellent written communication skills, including proper grammar and correct sentence structure to document cases and communicate with customers via all contact channels
  • Ability to maintain highest level of confidentiality
  • Must be able to excel in a fast¬-paced, rapidly changing environment and meet challenging deadlines
  • Ability to self-prioritize & organize work based on priorities expressed by cross functional team
  • Ability to work independently to identify and handle multiple priorities and demands


Desired Qualifications

A Bachelor 's degree with 2 years of administrative or related experience.


Physical & Other Requirements

  • Ability to work in an open office environment with the possibility of frequent distraction
  • Constantly operates a computer & other office equipment using hands
  • Ability to work on a computer for multiple hours at a time
  • Ability to work hours necessary to support a 24/7 continuous manufacturing environment
  • Occasionally moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions
  • Ability to travel internationally, as requested (0-10% overnight travel)
  • Ability to adjust schedule to work with colleagues in other international time zones


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


Novo Nordisk requires all new hires to be fully vaccinated against COVID-19 prior to the first date of employment. As required by applicable law, Novo Nordisk will consider requests for reasonable accommodation.


If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.