Sr. Associate Patient Solutions GBS MX
Ciudad de México, Ciudad de México, MX
Are you passionate about ensuring quality and safety in patient support solutions? Do you have a keen eye for detail and a commitment to compliance and excellence? If so, we have an exciting opportunity for you! Join our team in Mexico City and contribute to life-changing work. Read on and apply today to take the next step in your career.
The position
As an Associate in Patient Support Solutions Quality & Safety, you will:
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Understand PSS operations, including business rules, SOPs, systems (CRM, Safety Intake, dashboards), exception processes, workflows, training, and scripting.
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Support accurate identification and reporting of adverse events and product technical complaints in compliance with FDA and Novo Nordisk requirements; review vendor-submitted safety data for accuracy.
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Assist with customer experience initiatives, including auditing, benchmarking, call monitoring, and supporting standardisation across Patient Support Programmes.
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Support tracking of vendor performance, deviation monitoring, and implementation of CAPAs; help communicate quality metrics and action plans to leadership.
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Contribute to quality and safety projects, including automation and technical enhancements, collaborate with IT and Patient Safety, and participate in call calibrations with feedback input.
Qualifications
We are looking for a candidate with the following qualifications:
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Bachelor’s degree or equivalent experience required. At least 1 year of experience in operations, QA, call center, compliance, or project management; pharmaceutical or healthcare experience preferred.
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Understanding of regulatory requirements related to patient safety, pharmacovigilance, and pharmaceutical operations. Strong commitment to compliance, privacy, and quality standards in handling patient and customer information.
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Excellent oral and written communication skills with high attention to detail, strong organizational abilities, and the capacity to manage multiple priorities while maintaining quality.
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Demonstrated project management skills with the ability to meet deadlines, execute tasks on time, and proactively streamline operational processes.
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Intermediate proficiency with Windows, MS Word, Excel, and PowerPoint required.
About the department
The role is based in Mexico City, where you will be part of a dynamic and collaborative team. Our department is dedicated to supporting the organisation’s human resources and ensuring compliance with Novo Nordisk and legal requirements. From workplace safety and ergonomics to mental well-being and employee health promotion programmes, we strive to create a supportive and thriving work environment. You will play a key role in driving quality and safety initiatives, contributing to the well-being of both our employees and the patients we serve.
Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.
Contact
To complete your application, click on "Apply now", attach your CV in English and follow the instructions.
Deadline
Apply by June 22nd ,2025.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.
Together, we’re life changing.