Patient Safety Associate - GBS

Mexico City, Mexico

NNI PS Mexico Case Management V

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.

At Novo Nordisk we don’t wait for change, we drive the change. We’re committed to promote and be an equal opportunity workplace and act as an affirmative action employer, as part of our continuous efforts to create and lead teams that have diversity and inclusion at their core.
We are looking for a Patient Safety Associate to join our Clinical, Medical & Regulatory department at Novo Nordisk. If you are detail-oriented, have strong communication skills, and committed to compliance, then read on and apply today for a life-changing career. Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.

Your new role

As a Patient Safety Associate at Novo Nordisk, you will be responsible for receipt, documentation, triage and quality assessment of inbound safety information, including adverse events and technical complaints. Also responsible for ensuring compliance with all internal and external drug and device safety reporting requirements regarding the collection and maintenance of safety information. Along with that you will:

• Duplicate searches, Product Coding and Narrative Generation.
• Handling inbound and outbound calls and correspondence for adverse events and technical complaints, providing professional and timely responses to product information questions and inquiries.
• Assist with training and mentoring of new joiners and assist with workload distribution and coordination.
• Identify opportunities of development of the procedures and make recommendations to management and support implementation of solutions.

Your new department

The Clinical, Medical & Regulatory department at Novo Nordisk is dedicated to ensuring the safety and efficacy of our products. We work closely with healthcare professionals, patients, and regulatory authorities to collect and analyse safety information.

Your skills and qualifications

• Bachelor's degree in a science or healthcare discipline.
• 1-2 years of patient safety experience, preferably with customer service experience.
• Strong knowledge of medical and pharmacovigilance terminology.
• Experience with MedDRA coding and adverse event identification is preferred.
• It will be considered as an asset if you have knowledge and experience with disease states supported by Novo Nordisk, such as diabetes, obesity, haemophilia, and growth hormone disorders.
• You have Advanced or Fluent Level of Spanish and English.
• Familiarity with FDA regulations, computer validation, and Sarbox regulatory requirements.
• Proficiency in test case writing and execution is a must.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

More Information

For more information, visit novonordisk.com, Facebook, Instagram, X, LinkedIn and YouTube.

To complete your application, click on “Apply now”, attach your CV and follow the instructions.

Deadline

Please apply before October 12th, 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.

Together, we’re life changing.