Patient Support Solutions Manager, Obesity

Category:  Commercial Marketing

Chiyoda, Tokyo, JP


Are you interested in improving the lives of millions of people, contributing to a company that works with innovation and is a pioneer in anti-obesity drugs by improving the retention of the patients to help adhering to the treatment? If yes, this position of Patient Support Solutions Manager, Obesity is a great opportunity for you. This position is available in a department that conducts patient engagement activities that are critical in disease awareness for the Obesity Division. Apply now!

About the department
This position will be assigned to the Obesity Business Unit and will report directly to the Senior Director of Patient Engagement & New Business Model department (PENB). While Obesity is a disease that can lead to health problems that are not currently being suffered from, this team is responsible for development of strategies to address the need for its treatment and continued treatment to prevent all the variety of possible health issues that can arise from being obese. This requires the skills and mindset to develop strategies from the end-user's perspective by collecting voice across a variety of channels.
We’re paving the way in a completely new market. And in the PENB department, it’s up to us to develop new strategies and deliver a new obesity narrative.
We’re part of a global healthcare company with almost 100 years of innovation and leadership in metabolic disease care – the Obesity Therapy area is one of the fastest-growing business units we have and makes the largest part of our future portfolio.
Learn more about careers within the Obesity Therapy Area, and meet our fantastic colleagues right here: []  Let’s change the story for people living with obesity (Video – 1 min 30secs)


The position 
As a Patient Support Solutions Manager, you are to generate the strategy and lead the development of the best approach to drive patient adherence and favourability towards Novo Nordisk Obesity portfolio, and analyse, identify and develop opportunities for adherence and aims to generate positive patients experience and positive word of mouth.
Some of your key activities will be to:

  • Lead patient experience and assists solutions by developing the adherence strategy through awareness of patient needs, identifying bottlenecks, in alignment with multiple stakeholders on the patient journey including payers, prescribers, nurses and pharmacies. Also, aid the medical team to develop relevant adherence training for HCPs (Health Care Professional).
  • Develops patient pathway projects and partnerships to drive adherence and implement patient educational activities, projects and events including new digital initiatives for adherence.
  • Ensure that the cross-functional team develops and implements methodical plans according to the adherence pillar of the patient journey.
  • Share best practice and leads other cross-functional or deliberate projects as required by the business including providing assistance and backup for peers.
  • Drive continuous-improvement mindset and proactive sharing of knowledge.



  • Innovative and flexible mindset to always question the status quo and try new ways, is essential.
  • Degree in life sciences, business, or healthcare is required.
  • 5+ years of commercial experience and deep awareness of the patient journey is required.
  • Project management experience is essential and cultural understanding of Japan and excellent communication skills in Japanese both verbal and written is necessary.
  • Fluency in English (TOEIC score of 700 or higher is a plus).


Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We cover the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.


Upload your CV to our online career page (click on Apply and follow the instructions). 
Until the completion of recruitment.
Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.