Manager, Patient Support Programs

Are you passionate about making a difference in the lives of patients with rare diseases? Do you have a knack for developing patient-centric support programs? If so, we invite you to join us as a Manager, Patient Support Programs at Novo Nordisk Japan. Read more and apply today for a life-changing career.
 

About the department
You will join the Rare Disease (RareD) Business Unit at Novo Nordisk Japan. Our team is dedicated to maximizing the value of our RareD asset portfolio across Rare Endocrine Disorders (RED) and Rare Blood Disorders (RBD) therapeutic areas (TAs). We are a dynamic and collaborative team, working together to deliver on our financial goals and make a difference in the lives of patients. The role will report directly to Senior Director, Head of RareD Marketing.

The position
The Manager, Patient Support Programs is a member of the RareD marketing team responsible for providing meaningful support, education, and resources to the patients we serve in Rare Endocrine Disorders (RED) and Rare Blood Disorders (RBD). You will develop deep understanding of patient journey across each indication and identify key issues and pain points to be resolved. Through development and implementation of patient support programs and assets that complement therapeutic solutions, you will contribute to the ongoing efforts to improve patient outcomes. You will partner closely with Brand Marketing, Sales, as well as with a diverse set of other internal stakeholders. 

• Patient journey development: understand the journey that patients/caregivers take in each therapeutic area (TA) from presentation and diagnosis to treatment and follow-through. Understand psychological, operational, and other pain points within patients’ journey. Ensure shared understanding of patient journey and insights across the RareD organization.
• Patient engagement and support prioritization: Assess pain points within the patient journey and evaluate their impact, solutions/addressability, feasibility of company support/involvement, and other relevant factors. Determine priority areas based on alignment with brand strategy as well as potential for meaningful impact. Continuously reassess focus areas based on evolving patient journey and TA landscape.
• Support programs and assets development: Explore support programs that may include disease education, diagnosis, physician-patient dialogue, shared decision-making, treatment initiation, and adherence according to priority. Lead the planning and execution of program/asset development in collaboration with Marketing, Sales, and other relevant functions. Leverage ideas, assets, and best practices that may exist within the broader organization.
• Program implementation and activation: Determine optimal rollout and activation plans for patient support programs. Partner with Brand Marketing and Sales for programs administered to patients through HCPs. Partner with Patient Advocacy and ensure appropriateness of direct educational/support programs.
• Support for business model innovation: Advocate for patient-centric approach to balance brand-centric thinking. Challenge the norm and champion innovative ways to engage and support patients compliantly. Contribute to the ongoing evolution of RareD commercial model.

Qualifications

• Must have a bachelor’s degree or above.
• Minimum 5 years of relevant experience in the pharmaceutical industry with preference toward patient services, commercial, medical affairs and other relevant roles.
• Total professional experience below is required:

Experience translating deep insights from patient/customer journey into actionable strategy.
Experience with patient education, support, and resource development.
Ability to design and implement meaningful patient support in a highly regulated environment.

• Understanding of strategy development process and associated frameworks. Ability to translate strategy into tactics and independently lead projects from planning to execution with advanced communication and cross-functional collaboration skills
• Proficiency in Japanese and business level of English is essential.

Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.
 
Contact
Upload your CV to our online career page (click on Apply and follow the instructions).   

 
Deadline
Until the completion of recruitment
Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 
 
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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