Multichannel Customer Engagement Manager

Multichannel Customer Engagement Manager

Are you passionate about optimizing multichannel customer engagement (MCE) and digital promotion? Do you want to join a global healthcare company to contribute to improving the lives of our patients? We are looking for a talented MCE Manager to join our team at Novo Nordisk, Japan. Apply now and join us for a life-changing career!

About the department

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. With a focus on diabetes care, we are actively working to improve the daily lives of people with diabetes and change the course of the diabetes pandemic. Our team is dedicated to optimizing multichannel customer engagement and driving business opportunities through innovative marketing strategies.

The position

As an MCE Manager, you will develop and execute a couple brand multichannel campaigns together with marketing team. Be responsible to improve existing channels such as email, social media, websites, and paid media as a business owner together with IT. You will also collaborate with data team to measure campaign effectiveness. More importantly, you will be able to work together with sales representatives specifically for MCE representatives to enhance Sales force effectiveness by working together to set annual goal.

Other tasks include, but are not limited to:

• Identify best channel mix for target customer segments and tailor engagement tactics accordingly and collaborate with marketing team to leverage digital channels and contents effectively for customer engagement.
• Use data analytics tools to extract meaningful insights and translate them into actionable recommendations.
• Coordinate with creative teams to develop compelling content and visuals for various channels.
• Collaborate with data analytics team to measure and evaluate campaign effectiveness, and make data-driven optimizations.
   

Qualifications

• Minimum bachelor’s degree in marketing, Business Administration, or related field.
• Minimum of 3 years of experience in marketing/digital marketing and customer insight analysis or other digital marketing/customer insight related experiences.
• Experience in developing and implementing multichannel marketing campaigns.
• Proficiency in data analysis and market research tools is preferred.
• Fluent in oral and written Japanese and communicate level in English (both oral and written).

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact

Upload your CV to our online career page (click on Apply and follow the instructions).

Deadline

Until the completion of recruitment

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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