IT Coordinator

Category:  Digital & IT

Chiyoda, Tokyo, JP


Are you passionate about technology and ready to take on a role that allows you to make a difference? We are looking for an IT Coordinator to join our team and manage Digital WorkPlace (DWP) services and support. If you have a broader view of standards, excellent communication skills, and a strong technical understanding of IT hardware and systems, then this could be the perfect opportunity for you. Read on and apply today for a life-changing career.


About the department
The IT support department is providing IT infrastructure service, desktop support and DWP support as company IT expert, handling company mobile phone, PC distribution for employees who are joining and leaving the company, as well as oversee the overall IT operation activities. 


The position
As an IT Coordinator, you will have a great opportunity to gain a wide range of experience working on IT operations, including IT infrastructure, company mobile phone/PC equipment management, vendor handling of helpdesk user support/troubleshooting, and collaborating with local or global team. In this role, there will also be numerous opportunities to work across functions and cultures within the global team.
Other role expectations are:

  • Manage Digital Work Place (DWP) services and support.
  • Manage and develop help desk staff for DWP.
  • Ensure compliance with Novo Nordisk principles, business ethics, relevant Standard Operating Procedure(s) (SOPs) and legal laws.
  • Serve as the Kanban Champion for the Region (SME).
  • Manage AV Equipment resources. 


  • Must have a minimum of Bachelor's degree within Software Engineering, Economics, Computer Science, Business Administration, related field or equivalent job experience.
  • Experience in IT operations, with a total of 4-5 years of work. Experience in ITIL Foundations, Project Management or Agile are highly desirable.
  • Must have Project management and end-user management related experience in O365/M365. Other IT certifications (Microsoft, network, developer etc.) is preferable.
  • Native level of Japanese skills/Advanced level of English skills in writing and speaking. And must have excellent communication skills.
  • Must be able to demonstrate cultural awareness, be customer-oriented, passionate about technology, and possess a quality mindset. Display strong logical skills, readiness to learn, resilience, and flexibility. Be a result-oriented team player with technical understanding of IT hardware and systems, and a willingness to assume ownership.


Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life free of chronic disease.
Upload your CV to our online career page (click on Apply and follow the instructions).
Until the completion of recruitment. Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.