CRM Specialist

Novo Nordisk BeLux is looking for a CRM Specialist to join our team!

Do you enjoy analysing a wide range of data? Would you like to act as a real advisor for stakeholders from different Departments in their daily job by providing them useful insights? Are you willing to collaborate with colleagues from other affiliates to exchange on best practices?

Get ready for a rewarding adventure and push yourself to new heights as you develop professionally with great colleagues. If this sounds like a goof fit, keep reading!

The position

You will drive performance by analysing data, providing useful insights and sharing new ideas for continuous improvement. You will act as a real point of contact for internal stakeholders to understand their needs, answer their queries and make sure the CRM solution are helpful in their daily job. In more details, you will:

• Act as champion of technology and innovation by identifying solutions to meet evolving challenges and user requirements of CRM platform. Drive simplicity and integration across CRM to enhance the cross functional experience
• Drive high data quality and improve usage of CRM by establishing workflows and following up on standards of data entering. Conduct gap analysis and monitor progress of agreed activities
• Be responsible of an ongoing territory performance reporting and communication to internal stakeholders (targeting, segmentation). You will generate insights and identify opportunities combining market, customer, and activity level data. You will mainly act as sparring partner to the Sales teams and support them in providing relevant insights and functionalities to develop local strategies. You will assist the affiliate in designing innovative sales incentive programs and calculating pay-outs for successful results
• Act as local ambassador and liaise with local and global stakeholders. Review user feedback and investigate & suggest potential system improvements. Advise & engage senior leaders and functional colleagues regarding the business changes required for the successful adoption. It involves to provide training (CRM & dashboards training) and to ensure activities and usage of the CRM tool is being carried out in conformance with internal and local laws/regulations and contractual requirements

About our Department

You will be part of the Commercial Excellence department, who’s role is to deliver outstanding value for our stakeholders through operational effectiveness & excellence, by driving superior customer engagement & experience across all channels. You will join a team composed of 2 Digital Marketing Specialists.

You will report to our Commercial Excellence Director. The Novo Nordisk BeLux affiliate is on a healthy growth path with exciting opportunities in different departments.

Qualifications

• A bachelor/master’s business degree, ideally in IT, Data Analytics, Economics or similar. You have approximately 2 years of experience working with CRM. A background in sales force excellence, especially with pharma experience is a plus
• You have a knack for turning data into valuable insights. Your strategic problem-solving skills plus your analytical toolbox are important assets that will be supported by colleagues from around the world - allowing you to use both their experience as well as create innovative ideas of your own!
• You are a detail-oriented and tech-savvy professional. You enjoy and are comfortable using Excel. Ideally, you know or have already used tools such as Qlik Sense or Power BI.
• You enjoy helping colleagues to adopt new tools/solutions by providing them some training or the support needed. You can demonstrate a commitment to excellence, prioritize customer satisfaction and possess the initiative necessary to make things happen.
• You are fluent in English and in French or Dutch (oral and written). Ideally, you are fluent in English and French

Working at Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear, and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 50,000 employees. Together, we go further. Together, we’re life changing.

Contact

Please apply to the role via our online platform

Deadline

Please submit your application via our online application tool by 07/03/25

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.