Associate Product Safety Manager (Complaint)

Are you motivated by driving innovation for the life-changing benefit of patients? Are you ready to help transform the treatment paradigm for a broad range of chronic diseases that currently rely on injection-based therapies? Then this is your moment. Apply now and join  Novo Nordisk. Together we can create life-changing innovation. Together we can make it happen.

The position

• Ensure customer complaints to be handled in compliance with NN SOPs and regulations, focusing on potential crisis and suspected counterfeit cases.
• Ensure customer complaints related activities are processed in compliance.

Qualifications

• Bachelor’s degree or above
• Min 2-3 years in pharmaceutical company or relevant.
• Min 2-3 years in customer communication.
• Customer orientation
• Good communication
• Problem solving
• Pressure taken
• Fluency in both written & spoken English

About the department

In CMRQ (Clinical Medical Regulatory and Quality),We commit to bringing our products to Chinese market with the fastest speed and top quality, and applying the most scientific way to communicate our products' benefits to our customers. We have 6 team in CMRQ aiming to portfolio evaluation and overall strategy; New product approval, licence maintenance, Product localization; Clinical evidence trial operation Phase (I-IV, NIS); Multiple stakeholders’ engagement (HA/KOLs/investigators) and Medical evidence generation/communication.

Working at Novo Nordisk

At Novo Nordisk we recognise that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and the communities we operate in.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We are happy to discuss flexible working, depending on the role and subject to business needs.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.