askHR Knowledge Partner

Department – RSC India (GM)

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in a working environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now and join a growing team, working in an international environment.

About the Department

People and Organisation (P&O) function designs strategies for Recruitment, Performance Management, Learning & Development, Total Rewards, Mobility, Reporting and Analytics. Global Business Services (GBS) People Operations (PO) is a department within P&O situated in GBS Bangalore. The core activity and responsibility of GBS-PO is to support the global P&O to achieve its strategies.

The Position

As an askHR Knowledge Partner, the key responsibilities will be to:
 

Drive article initiatives with the local knowledge organisation. Handle day to day tasks in the portal - reviewing and approving content, monitoring use of articles and act on feedback. Drive communication initiatives - in collaboration with the RSC and global knowledge manager to ensure that seasonal news and call-to-actions for users are visible and easy to find on main pages of askHR. Be the training partner for the RSC team. to train the existing team with any updates, refresher and to train any new joiners joining the RSC team.

• Be proactive in communicating with other Knowledge Managers - to ensure alignment of the local articles to the global articles so that we do not duplicate any content. Identify solutions to resolve employee inquires and effectively communicate complex and difficult information/process to stakeholders so they can understand the issue and resolution.

• Ensure effective planning - Ensure effective planning, engagement, and execution of the review process of content. Quality check of content and support writing and ensure stakeholder engagement - Secure agreed direction for improving the knowledge base and support liaising with key stakeholders to ensure effective build-up of information. Ensure competence development - for the network to continuously strengthen the ability to write, review and maintain articles.

• Master the Knowledge management module backend in ServiceNow and act as super user. Responsible for providing consistent, high-quality Tier 0 and Tier 1 HR support to all employees, managers, and internal HR users via chat, call, cases (HR functions including compensation & benefit, employee life cycle, talent acquisition, talent management and other HR functions).

• Identify solutions to resolve employee inquires and effectively communicate complex and difficult information/process to stakeholders so they can understand the issue and resolution. Act as the first level point of escalation.

• Dashboard management and report preparation. Partner with CoE, HRBP and other HR Teams to understand all existing and new policies and processes.

• To provide professional HR support to stakeholders and implement the new services when requirement raised by CoE, HRBP and other HR functions.

Qualifications

• A bachelor’s degree in HR or Information management.

• 7 years of HR experience with good understanding of HR functions.

• Ability to work collaboratively and partner with employees, leaders.

• Good writing skills and know what works in digital communication.

• Experience delivering content for digital solutions.

• Excellent English proficiency in writing and speaking.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!

Deadline

30th November 2024.     

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.