Technical Specialist- IT Facilities

Category:  Information Technology & Telecom

Bangalore, Karnataka, IN


Does your motivation come from challenges and working in a dynamic environment? Is your ambition to create visible results? Are you enthusiastic about understanding the business and bringing attention to key business challenges? Then we might have the right position for you. Apply Now!


About the department


Quality & Facilities IT GBS is an integral part of Digital, Data & IT Team (DD&IT Staffs); which currently consists of highly skilled IT professionals responsible for IT operations for all major Global Quality and Facilities IT systems in Novo Nordisk. The team is responsible for managing day-to-day IT support, development, validation and testing of entire Quality Management System of Novo Nordisk, spanning across entire globe. The key objective of QFIT IT is to ensure robust IT support to systems, which in turn ensures product quality and patient safety for Novo Nordisk.


The Position

This position is for Technical Specialist, and you will be part of our Quality & Facilities IT GBS (QFIT IT). You will primarily be responsible for managing and supporting business critical Facility systems of HQ (Head Quarter) region. This role will support 20+ small to medium size systems from the facility line of business.

Your primary responsibility will be:

  • To act as a system management representative in ADK/EBAR replacement project. You will ensure all project related deliverables (from system operation point of view) are delivered as per the agreed quality and time. You shall prepare the plan for system management involvement in ADK/EBAR replacement project starting from planning, pilot go-live, full roll out to steady state operation phase.
  • To create project documentations like URS, FDS and CIL & documents related to system management/related tasks like operational risk assessment, operational manual, system management SOP, work instructions, UAT from system manager perspective, KPI reporting etc. You will configure the systems based on the documents.
  • To coordinate, track, and manage the release plan, forecasting and mitigate risk, management reporting of release milestone, capacity forecast/planning, budget management.
  • To create a full overview and take control of contracts and related vendor engagement which will be part of future system management operation. You will also be responsible for incident, problem, change and release management – project/release planning, stakeholder, and vendor. You will prepare IT Risk assessment of IT system.
  • For testing activities related to development of test cases and test reports for user acceptance testing. You will follow & be responsible for all compliance activities (like user review, periodic system evaluation etc.) & other Quality documents. You will be responsible for IT Audits and related compliance reviews.



  • MSC, MBA, or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration).
  • 7+ years relevant IT experience covering specification, design, development, test/validation/documentation, implementation, and maintenance of IT solutions in large organizations. Must have project handling experience of project of medium size upgrade/project.
  • Demonstrate a good experience in CCTV, Alarm systems & physical access control systems or other equivalent systems.
  • 4-5 years of experience with IT project work or IT experience covering specification, design, development, or implementation of IT solutions within the pharmaceutical or other relevant industry. Must be able to display a general business under-standing within operation and maintenance of IT systems in large organizations. 
  • Good experience in incident-problem management, change management processes and Compliance management (ITIL).
  • Experienced in the use of office desktop applications and tools (e.g., Microsoft Office).
  • Basic understanding of Agile or DevOps principles, methodology and any agile tools e.g., Scrum, Kanban etc.
  • Must be able to demonstrate excellent experience in stakeholder and vendor management within a large-scale global organization.
  • Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translating them into actionable outcomes.
  • Excellent writing, verbal, presentation, communication, and consensus building skills.
  • Have high cultural sensitivity and ability to work across cultures. Above all you have passion for excellence with a concise, precise, and effective approach to problem solving and decision making.


Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energies us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.


To submit your application, please upload your CV online (click on Apply and follow the instructions).


7th February 2023



We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.