System Manager

Department – DD&IT Development GBS

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now!

The Position: 

As a System Manager,You will be  responsible for supervising the day-to-day usage, processes, operation, and maintenance of the CDMS system - Mustang and You will be entrusted with the below responsibilities:

• Acts as a single point of contact for all system and service-related matters and coordinate between System Owner, internal teams (GBS and affiliates), external vendors and other stakeholders. Represents the system for audits and inspections (GxP Systems).

• Participates in system operation and maintenance in IT System Management system and ensures the system meets the Quality & Compliance requirements as per company QMS procedures and regulatory guidelines.

• Establishes expectations to the service with System Owner and manages system accordingly

• Ensures continuous improvement of processes surrounding the system, be that delivery, vendor management, incident & problem management, invoicing, communication etc. Improvements must be in line with Novo Nordisk Standard Operating Procedures (SOP).

• Ensures incident management including Major Incident in collaboration with vendor as relevant. Manages the system budget and software licenses, if applicable.

• Develops and negotiates vendor SLAs and will follow-up on vendor deliveries, service targets and services according to agreements. Has an overview and control of invoices and costs.

Qualifications

• We ideally expect you to hold a master’s degree, bachelor’s degree, or similar graduate degree in a relevant.

• 6+ years in IT with a minimum of 3+ years working with System Management activities.

• Strong experience in Audits.

• ITIL certified/Service management certification is required.

• Experience in GXP will be added advantage.

• Good understanding in Oracle systems

• Experience working with the US Region is good to have. Excellent Business and System Understanding.

• Good interpersonal skills. Ability to collaborate and communicate with stakeholders and external parties. Ability to represent NN in relation with users and external stakeholders.

• Excellent communication skills - written and oral in English. Highly focused with a quality mindset and strong commitment. Demonstrate proactiveness and ownership.

• Be self-motivated and have a strong desire to understand the business. Understand business complexities and different perspectives of the same.

About the department:

In DD&IT Development GBS Digital Data Streams Solutions, a part of DD&IT Development GBS, a portfolio of GxP, Financial & Business Critical applications are being managed and supported. These applications are among the most critical IT systems in Novo Nordisk supporting essential processes and being used 24x7 by thousands of users worldwide. Digital Data Streams Solutions works closely with line of Business, System managers, Quality Check (QC)/Quality Assurance (QA) and subject matter experts across the Novo Nordisk IT organization in Denmark and India.

Working at Novo Nordisk

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 63,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline

22 May 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.