Senior Global Customer Insights Manager

Category:  Commercial Marketing

Bangalore, Karnataka, IN



Are you an experienced primary market research (PMR) professional with a passion for generating and disseminating insights? Do you have ability to build compelling stories when presenting results?  Are you ready to take on a global role and work with cross-functional teams in an international environment? If so, we have an exciting opportunity for you to join our Commercial GBS – diabetes department at Novo Nordisk. Apply today for a life-changing career!

The position

As a Senior Global Customer Insights Manager, you will:

  • Drive high-quality primary market research for key products, portfolios and areas of interest on a country, regional and global level. Present the delivery of best-in-class customer insight analyses to support senior management in strategic and operational decision-making.
  • Develop and maintain strong partnership with key stakeholders across HQ, as well as with Regions and Top-10 affiliates to ensure alignment and successful attainment of common targets. Utilize your industry knowledge on novel methodologies / research design & practices to drive best-in-class results as well as improve processes and systems.
  • Communicate complex scientific, medical, and commercial information stakeholders at various levels. Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables.
  • Thrive in addressing ambiguity and shifting priorities, demonstrating urgency in your approach to work.Ensure efficiency of and drive optimization of global market research projects execution.
  • Ensure compliance on all aspects (sourcing, pharmacovigilance, affiliate approvals, documentation, and reporting, among others) and high capacity for coaching colleagues and operates with a high level of independence in operational decisions.


To be successful in this role, you should have:

  • 10+ years of experience in primary market research (PMR) in a Global role, preferably within the pharmaceutical industry and/or in a HQ capacity are an advantage.
  • Excellent communication skills, with the ability to synthesize and communicate complex ideas effectively, both verbally and in writing to audiences at various levels
  • Experience working in an international environment with a proven track record of driving alignment with stakeholders in cross-functional and geographically diverse teams
  • Ability to lead external vendors and challenge them on rationale behind insights, approach and overall quality of deliverables.
  • Strong presentation skills, with experience in story-building, elevating data into insights drawing implications. 
  • Strong project management / planning, and interpersonal skills


About the department

The Commercial GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial area including Insulins, GLP1 Diabetes & Obesity, Cardiovascular and Emerging Therapy Areas marketing, Market Access, Insights, Sustainability and Commercial Operations.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact and Deadline

To get to know us better by visiting Apply by 15th April 2024. 


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.