Process Manager - Process Excellence

Job title: Process Manager - Process Excellence
Department: Finance GBS
Location: Bangalore, India
Company: Novo Nordisk - GBS, India

Are you passionate about driving excellence and fostering strong relationships? Do you have a knack for identifying opportunities for improvement and implementing impactful solutions? If you’re ready to make a difference in a global organisation, we invite you to join Novo Nordisk as our new Process Manager - PE & KAM. Read on and apply today!

About the department
You will be joining our Finance and Procurement Global Business Services (GBS) team in Bangalore. Established in 2007, Finance and Procurement GBS supports various finance functions for Novo Nordisk globally. As part of this role, you will be part of our Finance Operations team, which is responsible for process improvements across Finance Operations including R2R, O2C, P2P.With 180 employees based in Denmark, 300 employees in India, and globally 500 people working in finance operation, we are a strategic partner to the execution of the company’s strategy for the International Operations.

The atmosphere is dynamic, collaborative, and innovation-driven, with a shared commitment to excellence and continuous improvement.

The position
As a Process Manager - PE & KAM, you will:

• Manage key relationships between GBS and Affiliates of Region EM, ensuring seamless collaboration.
• Actively participate in monthly GBS/Affiliate calls, prepare call reports, and devel-op actionable plans.
• Conduct regular follow-ups with the GBS team to monitor progress and provide necessary support.
• Document all cases thoroughly and create comprehensive action plans to address quality gaps.
• Drive improvements in KPIs and establish robust controls for autonomous, high-quality operations.
• Provide insights and updates to Finance Directors and other leaders on a monthly and quarterly basis.
• Administer the EM service quality survey to gather feedback and identify trends for improvement.
• Promote new applications of GBS and communicate effectively.
• Manage common EM issue logs and enhance operational performance in areas such as vendor payments, trade receivables, and failed payment analysis.
• Identify and lead opportunities for process re-engineering, digital transformation, and automation initiatives.
• Ensure compliance with health and safety standards, fostering a safe and healthy working environment.

Qualifications

• A master’s or graduate degree in Business or Finance.
• 10-15 years of experience in a finance organisation.
• Strong understanding of P2P, O2C, R2R, and Tax & Treasury process flows.
• Knowledge of internal controls and Sarbanes-Oxley (Sarbox) compliance.
• Strong analytical and data insight skills.
• Excellent interpersonal skills to work with senior leadership teams.
• A Lean mindset and strong project management skills.
• Experience in transformation, continuous improvement, and digital/automation initiatives.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world, and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.

Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.
 

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
 
Deadline
7 April 2026

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings.

Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.