Multi Channel Engagement Manager

Category:  Marketing and Market Access

Bangalore, Karnataka, IN


Multi-Channel Engagement Manager, India

If your dream is to help close to 400 million people worldwide by taking part in driving the world’s leading diabetes product portfolio, we have a position which will be of interest to you.

Novo Nordisk is a global healthcare company with more than 95 years of innovation and leadership in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, haemophilia, growth disorders and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 43,000 people in 80 countries, and markets its products in more than 170 countries. 


The position

In the role of Multi-Channel Engagement Manager, you will drive multi-channel strategy development, implementation and enhance customer engagement tactics in NN India.

You will be responsible to foster customer interactions through customer engagement models, lead piloting and execution of the multichannel projects & platforms.

You will collaborate closely with cross functional teams from marketing, medical, sales, commercial IT and other functions to ensure an applicable content development to support business processes. You will collaborate also with specialized agencies to create solutions and projects delivering an outstanding customer and patient experiences and enhancing customer engagement.

In addition to that, you will ensure the success of the MCE journey through:

  • Design, develop, implement and track of best-in-class customer engagement processes, tools, and stakeholder deliverables to support the Business units in the achievement of its business objectives and long-range goals.
  • Develop, communicate and monitor the KPIs of multichannel activities, present to management and team, provide advice and ideas on possible actions.
  • Keep own and team knowledge of the digital marketing tools up to date to manage digital activities in the best possible way.
  • Develop and keep reporting on the methods, tools, results and best practices in the complex of digital activities.



  • Master’s / Bachelor’s Degree in Pharmaceutics, Economics, Statistics or Management
  • 4+ years of experience in pharma industry
  • 2+ years of relevant experience in digital marketing & Multi-channel Engagements;
  • Experience and knowledge in the digital marketing and relevant analytical tools;
  • Fluent in both written and spoken English.
  • Proven project management skills.
  • Strong communication and interpersonal skills in building relationships with relevant stakeholders


About the department

Novo Nordisk India affiliate office is in Bangalore & has more than 1,300 people working across the country in various functions. The Multi-Channel Engagement Manager reports directly to the Customer Engagement Director (India).


Working at Novo Nordiskovo Nordisk, we have e

At Novo Nordisk we use our skills, dedication and ambition to help people with diabetes, haemophilia and growth disorders to change their lives. By working with us you will have an opportunity to do the same in a global business environment.



If you are interested in joining our team in India and consider this position as a career challenge, please apply through our company website.

Internal candidates are kindly requested to inform their line Manager when applying.



12th May 2021



Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronic diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.