Veeva Vault RIMS - Operations & Developer

Category:  Information Technology & Telecom

Bangalore, Karnataka, IN




Department - R&D IT, Regulatory Solutions.

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in a working environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now and join a growing team, working in an international environment. Apply Now!

The Position
As an IT Supporter-RIMS, you will be responsible for overall operation & maintenance of the Business-Critical System ePub which will include incident, problem management and act as Subject Matter Expert. You will also support DevOps activities in Vault RIM project as an Operations team member. You will be entrusted with the following responsibilities:

  • Manage the incident, problem, and support change management process for assigned systems communicating with customers, service providers and system managers.
  • Co-ordinate day-to-day execution of incident and problem management resolution for assigned systems as defined by business processes.
  • Ensure that the configuration documents are updated and participate in Annual Periodic reviews (user review report, configuration review report, IT periodic system evaluation).
  • Communicate and involve relevant stakeholders -alignment with Line of Business stakeholders, primarily System managers, System Owners, Project Managers.




  • You will be holding a bachelor’s/master’s degree in relevant subject with overall 10+ years of experience in IT, SaaS/Cloud Solutions and minimum 4 years of experience in GxP.
  • Exposure to Regulatory Applications (InSight Manager and InSight Viewer) and ECM Technologies (Documentum, Veeva).
  • Knowledge in full software life cycle (V-Model) including determining, developing, and implementing test strategies, test cases & related system documentations.
  • Strong experience in ITIL processes including Release Management- planning, execution and benefit realisation.
  • Experience in international matrix organisation/ project coordination, work with external vendors and stakeholders in multiple geographies and time zones.
  • Experience from working in/with a service level based organisation and managing service level agreements with customers and vendors.


About the department
In Research and Development (R&D) Clinical Data Handling Solutions, a part of Global IT GBS, a portfolio of GxP, financial & business critical applications is being managed and supported. These applications are among the most critical IT systems in Novo Nordisk supporting essential processes and being used 24x7 by thousands of users worldwide. R&D Clinical Data Handling Solutions works closely with line of Business, System managers, Quality Check (QC)/Quality Assurance (QA) and subject matter experts across the Novo Nordisk IT organization in Denmark and India.


Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.


To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!


22nd September 2023

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.