Global Customer Insights Manager

Category:  Commercial Marketing

Bangalore, Karnataka, IN


Department – Commercial & Corporate Affairs, Global Business Services


Do you want to work for an organization that has a strong purpose towards driving change to defeat diabetes and other serious chronic diseases such as CVD, obesity, rare blood & rare endocrine diseases?

If so, you could be the right person to join our Commercial & Corporate Affairs team as a Global Customer Insights Manager. Apply now and join us for a life-changing career.


The Position

Engage with customer insight generation and dissemination within Novo Nordisk. Dependent on the specific responsibilities mentioned below, it involves interaction with key brands and affiliates/regions in support of decision-making and strategy development. A key focus in the role is to act as an SME and ensure compliance in sourcing, legal and pharmaco-vigilance processes throughout the execution of market research.


  • Support and drive the preparation of high-quality primary market research for key products, portfolios, and areas of interest on a country/regional or global level.
  • Drive the Market Research project management of a portfolio of Market Research projects in close collaboration with the Global brand teams, sourcing, and key affiliates.
  • Support and drive the preparation of best-in-class customer insight analyses to senior management to enable strategic and operational decision-making.
  • Impact and maintain strong partnership with key stakeholders, including partners to ensure alignment and successful attainment of common targets.
  • Provide input to improve key Market Research processes in the department.



  • Master’s degree/PhD, preferably in Life Sciences/Pharmaceutical sciences or Master's in Management with Bachelor's in Life Sciences/Pharmaceutical Sciences.
  • 5+ years’ of relevant experience in market research in industry and/or as consultant, preferably within pharma/biotech/Drug Devices.
  • Great communicator who understands the importance and power of the written word when communicating within the Team.
  • Fluency in written and spoken English.
  • Experience in working with global teams an advantage.


About the department

The Commercial & Corporate Affairs – Global Business Services (GBS) unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial & Corporate Affairs, including Insulin, GLP-1 and Obesity Marketing, Market Access, Commercial Planning and Commercial Operations. The Commercial & Corporate Affairs unit also supports BioPharma global marketing for rare diseases. Commercial Planning team contributes across therapy areas such as Diabetes, Obesity, CVD/OSCD and Rare diseases, in different functional areas such as Insights and forecasting, Competitive Intelligence, Market Research, Launch Operations and Social/Reputation Intelligence.


Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.



To submit your application, please upload your CV online (click on Apply and follow the instructions).



17th November 2023


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.