Commercial Manager - Patient Journey

Your new role

You will be offered the opportunity to create seamless and impactful patient experiences by driving innovation and collaboration to improve patient outcomes and support people living with obesity and overweight, along the entire patient journey

Your key accountabilities encompass the following:

• Design, implement, and optimise patient-centric strategies that align with Novo Nordisk’s business development goals.
• Identify and prioritise patient journey touchpoints to enhance patient engagement and outcomes.
• Facilitate the ecosystem of touchpoints for people seeking help, optimising channel selection and driving innovation in digital channels (Search, Web, Social Media, AI).
• Build and maintain relationships with key external stakeholders to improve obesity management.
• Monitor, evaluate, and improve the effectiveness of engagement initiatives with a data-driven approach.
• Represent the patient perspective in strategic discussions, advocating for initiatives that improve patient access, satisfaction, and adherence.
• Ensure compliance with relevant business ethics procedures, local laws, our ways of working (Novo Nordisk Way), policies, and guidelines.

Your new department

Novo Nordisk is a global healthcare company with more 100 years of innovation and leadership in chronic care. This heritage has given us experience and capabilities to help people living with diabetes, obesity, haemophilia, growth disorders and other serious chronic diseases. We’re a dynamic company in a dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.  

In the Business Development, Partnerships and Consumer Strategy we focus on exactly that – the future – our ecosystem integration and category growth with an ambitious team of professionals with strong business acumen, effective collaboration and innovative thinking. You will directly report to the Director of the unit. 

Your skills & qualifications

As a person, you bring a highly collaborative and commercially minded spirit. As a true expert in activation through new digital channels , you bring valuable market insights and a collaborative spirit, enabling effective teamwork across functions and borders.

We expect our candidates to meet the with the following qualifications:

• A degree in a relevant field (e.g., healthcare, business, or digital innovation) and proven experience of minimum 7-8 years in patient engagement, customer experience, or other related field
• Experience from a highly regulated industries such as e.g. pharma, healthcare, nutrition) is highly desirable
• Strong understanding of digital channels and their application in healthcare (e.g., Search, Web, Social Media, AI).
• A data-driven mindset with the ability to analyse and act on insights
• A strong understanding of the healthcare landscape on-and offline and familiarity with legal and regulatory requirements in the healthcare industry
• Strong financial acumen with expertise in developing revenue models, business cases 
• A high degree of independence, seeking guidance only on complex issues 

• Managed external stakeholders and are able to select, run and holds agencies and other suppliers accountable for delivery 

• Proven leadership and stakeholder management skills with the ability to influence management and cross-functional teams to drive strategic initiatives and deliver results 

• Excellent verbal, written and interpersonal communication skills with tailoring content to specific audiences 

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. 

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline

Apply before 14 April 2026.

Please note that applications are reviewed on an ongoing basis the position may be closed before the deadline. Selected candidates will be contacted for further interviews.